Service Team Leader
Crank
Job Title: Service Team Leader
Elancourt, J, FR, 78990
As part of a replacement, we are looking for a Service Team Leader for the Lloyd / Chatillon business unit. Acting as the local technical reference, you will lead and support a team of field service technicians delivering on-site calibration, installation, training, and repair services.
Key Responsibilities:
- Own the services budget and define and drive the development strategy for new service solutions
- Optimize existing processes, develop the customer base, and implement customer retention actions
- Act as the technical reference for products, applications, and calibration standards
- Provide support on complex technical cases and strategic customer projects
- Ensure the quality of deployed solutions and customer service delivery
- Manage and develop the French technical team (4 field service technicians)
- Allocate resources, set intervention priorities, and coordinate schedules
- Monitor KPIs and drive continuous improvement of processes and service offerings
- Contribute to operational and strategic action plans for the business
- Work closely with Sales, Operations, and global technical expert teams
- Contribute to maintaining and continuously improving ISO 17025 accreditation
Profile
- Technical education (from Associate degree to Master’s level) in mechanics, electrotechnics, instrumentation, or industrial engineering
- Minimum of 5 years’ experience in field service within a technical or industrial environment
- Strong experience in installation, calibration, troubleshooting, diagnostics, and repair of technical equipment
- Proven initial experience in activity coordination or team management
- Ability to train, coach, and transfer technical expertise
- Comfortable using IT tools and CRM systems to manage service activity
- Strong organizational skills and ability to prioritize
- Customer-oriented mindset
- Ability to communicate effectively in English, both written and spoken
Conditions
- Position split between our Elancourt (78) site and customer visits across France (approximately 80% travel)
- Fixed salary + company car
AMETEK STC, a business unit of the AMETEK Group, is a key player in materials testing and force measurement. Through its Lloyd Instruments and Chatillon brands, the company supports industrial and laboratory customers with high-performance equipment and recognized expertise in installation, calibration, and on-site service, meeting the most demanding international standards.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.