Job Title: Credit & Collections Specialist

The Credit and Collections Specilaist is responsible for monitoring and maintaining assigned accounts by contacting customer, resolving discrepancies, researching short payments and distributing customer statements and reconciliations.

Key Responsibilities:

• Distribute monthly account statements and/or delinquency notices to assigned accounts
• Review and collect past due balances through customer calls and collection emails
• Proactively resolves customer invoice disputes by coordinating with Sales, Project Administration and BU Management to ensure timely collections.
• Reduce the percentages of past due accounts receivable, contributing to the overall lowering of days sales outstanding (DSO) and increasing cash flow and profitability for the company
• Reviews and inform management of escalated client issues
• Input detailed notes of conversations with clients into databases so others can view status of accounts

Minimum Qualifications:

• Finance/Accounting background that includes significant customer interaction and a minimum of 3-5 years of credit/collection experience.

Desired Qualifications:

• Excellent communications skills, both written and verbal, are required
• Business/accounting acumen, strong anaylical skills and ability to meet strict deadlines
• Ability to understand financial statements, ability to work independently, highly proactive work style
• Ability to partner across all levels and functional areas of the organization to ensure customer needs are met
• Proficient with Microsoft Office Suite (Oracle ERP a plus) and customer management databases