The Role
The OpEx Lead helps facilitate the analysis of business, process performance, identify improvement opportunities, process or control gaps leading to quality, compliance, professional excellence & risk issues. Some of the responsibilities include but not limited to communicating with stakeholders regarding project status, prepare necessary reports, facilitate regular review of operational/process documentation and data privacy practices.
Some of your responsibilities include:

Metrics Reporting and Analysis
• Develop metrics reporting tools and templates
• Work with report users to evaluate the quality and completeness of the tools and templates
• Collect input data from functional owners (ie, HR, Finance, US PO teams, etc.)
• Generate reports following an agreed schedule
• Analyze the reports and provide commentaries, as appropriate
• Facilitate the review of the reports prior to publication
• Present the reports to stakeholders, as necessary

Client Billable time/Pension Administration work

· Expected to spend 40-60% of productive time on client billable work.

Operational Excellence
• Facilitation of RCA (root cause analysis)
• Management of CPAR (Corrective/Preventive Action Report) for non-conformities
• Identification of opportunities for improvement and implementation of process improvements

Project Management
• Manage assigned PMO projects
• Perform a technical/functional project role, as needed
• Develop project plans and reporting templates
• Work effectively with a matrix project team
• Monitor regularly project cost versus budget
• Track risks, issues, and escalate, as necessary.
• Provide periodic status updates to stakeholders
• Prepare for and provide assistance to the Change & Project Manager in conducting regular meetings with stakeholders
• Attend project meetings on behalf of the Change & Project Manager, as may be required

Excellence
• Support the maintenance of ISO9001 and ISO27001 certifications
• Organize and/or facilitate QMS and ISMS awareness sessions
• Support the conduct of internal and external audits
• Coordinate with WTW Excellence stakeholders, including information security, audit, office services, business continuity, and external audit firms

Communication and Change Management
• Work with US Pension Outsourcing teams to develop and roll out email announcements, teasers, and other communication collaterals
• Support the implementation of new initiatives via project roadshows in team meetings and townhalls

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The US Pension Outsourcing team in Manila supports client teams within the Willis Towers Watson organization, providing high quality pension administration services for pension plans of US clients. Work performed by the team includes ongoing pension plan administration, payments and participant information updates

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The Requirements
• At least 10 years’ professional experience, with at least 5 years in a Quality / Process Improvement / Operational Excellence function, preferably in a shared services environment
• At least 5 years of project management experience. Six Sigma Green Belt certification is a plus.
• Training and/or certifications in Operational Excellence, ISO9001, and ISO27001 preferred.
• Solid knowledge of Microsoft Power BI tool
• Strong English communication skills
• Demonstrated ability to work independently and deliver results
• Proven ability to work effectively with cross functional teams
• Ability to understand and interpret business requirements and apply to a technology product or application
• Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
• Strong organization, influencing, communication, and presentation skills
• Experience working with US counterparts preferred
• College degree holder
• Work Mondays thru Fridays

WTW is an Equal Opportunity Employer

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