About Benefits Delivery & Administration (BDA)

Benefits Delivery & Administration (BDA) empowers employers, employees, and retirees to navigate the evolving landscape of benefits with confidence, leveraging deep consulting expertise and user centered technology, Benefits Delivery & Administration delivers tailored, integrated solutions that enhance employee experience while enabling organizations to effectively execute their benefit strategies

About the Role

The Benefits Delivery (also referred to as Benefits Delivery & Administration – BDA) team at WTW is responsible for executing, administering, and supporting employee benefit programs for clients across regions—primarily North America—using a combination of benefits consulting expertise, technology platforms, and operational delivery

Principal Duties

Administer ongoing benefit system activities

Receive and process import data files containing indicative data, election data, dependent and beneficiary data

Generate payroll/vendor feeds, as well as ad-hoc management reports

Process and fulfil, confirmation statements and other benefit related materials

Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems

Review error reports and resolve issues as needed utilizing case management tool

Exercise discretion and independent judgment in responding to and resolving client issues

Develop and maintain system processing documentation and processing calendar

Set up and test data encryption and transmission protocols with client and vendors manage fulfilment inventory with clients

Provide back up for other team members as needed

Attend ongoing client status meeting as needed to establish client relationship

Attend internal project meetings to ensure project continuity into ongoing Meet service level agreements across all clients.

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About WTW Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential.

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Qualifications

Full Time Graduate in any discipline

Skills & Abilities

Proficiency in Microsoft Office applications.

Strong written and verbal communication skills; especially effective verbal communication.

Ability to follow up with diverse stakeholders and navigate internal networks.

Proactive, results‑driven, self‑starter attitude.

Positive approach to change and continuous improvement.

Effective team player with willingness to share best practices

Knowledge/Experience:

2-5 Years of Insurance Domain experience

Work experience with United states counterparts and projects preferred, but not mandatory

Application Process:

Stage 1: Online application and recruiter review

Stage 2: Pre-recorded video interview

Stage 3: Live video or in person interview with hiring manager and team

Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com

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