Collaborate with Solution Architect and Business Stakeholders to develop business requirements for the Development team to configure and implement Sales Analytics based on Dynamics 365 CRM data sets and processes

• Assist in research for defining and clarifying user requirements.

• Provide clarity in updates to product owner on team progress.

• Help to develop, groom, and prioritize backlog, and clarify and translate business needs into a detailed requirement.

• Develop appropriately detailed specifications and support documentation for product features.

• Assist in the QA processes surrounding the delivery of the technical changes to Dynamics and any related systems.

• Work with Solution Architect and Business Stakeholders to determine scope and priorities for development cycles.

• Ability to communicate strategic direction and provide consultation to Sales Operations and Marketing as appropriate.

• Work with key stakeholders to ensure successful Product releases.

• Work together with TCS Support and QA teams to collect and classify defects, prioritize appropriately, and ensure expected functionality is fully understood.

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The Business Analyst will be responsible for: o Global Sales Analytics development requirements o Pipeline prioritization o Functional Designs and Product Backlog Items o Test Plans, Materials and Evidence o Conceptual Design Documents and Presentations o Consulted and/or informed for all other deliverables related to Sales Analytics initiatives.

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• Strong communication skills.

• Experience in a Business Analyst role demonstrating understanding of business software concepts, capabilities, and opportunities.

• Understanding of PowerBI capabilities and Dashboard design concepts

• Ability to understand and document business requirements into Agile User Stories.

• Experience with Dynamics 365 CRM is highly preferred, but experience with other CRM systems such as Salesforce or Workday would also be acceptable.

• Understanding of Sales Business Concepts such as Revenue Pipeline, Contact Intelligence and Sales Opportunity processes.

Other Desired Skills:

• Understanding of Financial Services Industry, Insurance Broking and/or Consulting

• Knowledge/Understanding of Sales and Marketing functions within a global organization

• Understanding/Appreciation of the Marketing and/or Internal Communications Function within a Global Business

• Knowledge of DevOps

• Experience of IT Service Management.

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TBD