Insurance Certificate Operations
WTW
WTW Certificate center is responsible for processing requests for Certificates of insurance and Auto ID cards for renewal, new accounts, midterm request. We manage 7K+ clients. 3-4.0 million certificates and auto ID cards processed annually.
Our dedicated Centres in Nashville, Tennessee; Manila, Philippines and Mumbai, India take care of new client set-up, renewals and midterm requests
Job Summary:
Issuance of certificate of Insurance, Auto ID cards midterm and renewals
Understand the client/office requirement, review guidelines for approval, process certificates using certificate processing systems and issue the certificate
Should be proficient to handle account set-up/acquisitions as required
Certified to process independently on complex accounts/work type
Actively participate in the cross-centre market huddles and provide update/insights
Flexible to work/move cross team within the process
Identify opportunities for account simplification and waste reduction
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Engaging with Regional Manager and Client managers to streamline accounts and improve client metrics
Role Description and responsibility:
Deliver as per the KPIs defined for the role. To always maintain set Accuracy/quality, standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement.
Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies
Active engagement with stakeholders to ensure effective delivery of service to our clients
Schedule adherence and punctuality
To develop excellent understanding of Processing systems quickly
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Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.
Skills:
Good interpersonal skills
Excellent written and verbal communication skill
MS Office – Basic
Eye for detail
Passionate about quality
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Graduation
The Application Process
Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Live video or in person interview with hiring manager and team
Stage 4: Offer and onboarding
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.
Graduation
The Application Process
- Stage 1: Online application and recruiter review
- Stage 2: Pre-recorded video interview
- Stage 3: Live video or in person interview with hiring manager and team
-
Stage 4: Offer and onboarding
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.
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