Client & Account Management Support

• Support the day-to-day management of assigned client accounts under the guidance of senior client managers

• Build and maintain effective working relationships with client contacts, including HR and benefits teams

• Coordinate client communications, meetings, and follow-ups to ensure timely and accurate responses

• Assist in the preparation and delivery of client reports, presentations, and governance materials

• Support account planning activities and help track client deliverables, timelines, and service commitments

Operational Delivery & Project Coordination

• Coordinate internal teams to support delivery of Health & Benefits services across broking, consulting, and operations

• Assist in managing projects by tracking progress against objectives, timelines, and deliverables
• Monitor day-to-day service issues, claims follow-ups, and client requests, escalating where appropriate

• Support implementation and renewal activities, including data collection, analysis, and insurer coordination

• Help ensure service delivery aligns with agreed scope, quality standards, and internal processes

Client Experience & Retention Support

• Contribute to maintaining high levels of client satisfaction through proactive service and attention to detail

• Support client review meetings, service updates, and feedback processes

• Assist in identifying opportunities to enhance client value through additional Health & Benefits solutions

• Work collaboratively with internal teams to help resolve client issues and improve service quality

Market Awareness & Team Collaboration

• Develop understanding of the Health & Benefits market, including insurers, vendors, and regulatory developments

• Support senior team members with market research, benchmarking, and client insights

• Collaborate effectively with colleagues across functions to deliver integrated client solutions

• Contribute to knowledge sharing and best practice initiatives within the Health & Benefits team

Other tasks assigned by the Company

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As a Client Management professional within Health & Benefits, you will support the delivery and management of client accounts, ensuring high-quality service, operational effectiveness, and strong client relationships. Working closely with senior client managers and internal specialists, you will help coordinate projects, manage ongoing client needs, and contribute to the successful delivery of Health & Benefits solutions. This role is well suited for a professional who has solid technical knowledge of employee benefits, enjoys working closely with clients, and is keen to develop into a senior client management or specialist role over time.

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• Minimum 3-5 years experience in Health & Benefits consulting, brokerage, insurance, or an in-house C&B/HR role

• University degree

• Working knowledge of employee benefits plan design and administration

• Familiarity with the Thailand insurance and vendor marketplace

• Good communication skills with a strong customer service mindset

• Ability to organize, prioritize, and manage multiple tasks effectively

• Attention to detail and commitment to quality deliver

• Willingness to learn and develop technical and client management skills

• Ability to work independently as well as part of a team

• Excellent Microsoft Office skills (Word, Excel, PowerPoint)

• Proficiency in English

Competencies

• Client focus

• Influence and selling

• Results focus

• Collaboration

• Thought leadership and innovation

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