UK Pension Administrator
WTW
Metro Manila, Philippines · Philippines · Capital Region, Iceland · Taguig, Metro Manila, Philippines
Posted on Dec 23, 2025
The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems and working as part of a global team with counterparts in North America and Europe. The position will be located in Manila, Philippines
- High level of accuracy and attention to detail
- Ability to work under pressure and meet deadlines
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Effective organization and prioritization skills
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Professional, responsible, and client-focused approach
- Strong time management and flexibility in scheduling
- Capable of handling multiple projects within set timelines
- Able to work independently and collaboratively with minimal supervision
- Bachelor’s degree and successful completion of required assessments
- Willingness to work assigned shifts as needed
Willis Towers Watson is an Equal Opportunity Employer
Excellence
- Review and analyze member posts to initiate appropriate cases.
- Perform accurate data entry and processing tasks.
- Update system records, including member and beneficiary information.
- Generate quotations, perform calculations, and prepare correspondence for scheme members.
- Identify opportunities to improve client/member service and escalate suggestions to the Team Leader.
- Demonstrate and uphold the firm’s core values in all activities.
- Monitor personal workflow to ensure service levels are met in terms of quality, efficiency, and timeliness.
- Adhere to ISO 9001, ISO 27001, and Professional Excellence standards.
People
- Provide support to the wider team on complex tasks and project work as needed.
- Offer assistance during workload peaks and holiday cover.
- Share knowledge and experience proactively to foster team development.
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Build strong collaborative relationships with team members both locally and remotely.
Clients
- Deliver efficient and professional service to meet client/member needs and uphold the Willis Towers Watson brand.
- Develop a thorough understanding of clients’ pension schemes.
- Establish and maintain relationships with UK counterparts.
- Serve as a point of reference for standard automated cases.
Financial
- Complete timesheets accurately and on time.
- Achieve defined billable hour targets.
- Work within the prescribed budget for each project.