The Role

• Working in a BAU service team, dealing with service tickets and incidents concerning Microsoft Exchange.
• User and shared mailbox management, managing static and dynamic M365 groups and distributions lists.
• Maintaining Exchange Online and limited Exchange On-Prem servers.
• Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Exchange.
• Assist our Exchange technical leads and senior engineers on projects as required.
• Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
• Assist in developing internal knowledge base and training materials.
• Perform other duties as assigned.

Requirements:

The Requirements

• Minimum 4 year experience working in Exchange Online, on-premises Exchange, and hybrid environments

• Strong technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments with an interest in future developments.

• Experience in PowerShell for management of M365 services.

• Experience with patch and configuration management.

• Experience with configuration of Exchange policies, SMTP relay, and mail routing.

• Experience with ticket management systems such as ServiceNow.

• Knowledge of PowerBI to present data an advantage.

• Strong written and oral communication with the ability to provide training to end users.

Required EEO Statements: These have been reviewed and approved by both legal and I&D. You must include this at the end of your job description.

US – must use hyperlink:

EEO, including disability/vets

Rest of World – insert only these words:

Equal Opportunity Employer

Some hiring scenarios may require boilerplate language. Below are some examples that have been vetted for use. Only use where relevant and applicable. These statements can be placed in any location on the job description as required.

If the role is located in the United States or another country that requires this statement for regulatory reasons:

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

If role is located in Colorado (United States):

Engage your recruiter to include regulatory compensation and benefits wording.

If the position allows for Flexible Working:

Willis Towers Watson is committed to finding opportunities to foster flexibility in the workplace, whenever business and client demands allow. This opportunity meets the criteria for flexible working. Please ask your Recruiter for specific details.