The Role

The Benefits Systems Administrator supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

Performance Objectives

Clients
• Administer ongoing benefit system activities.
• Receive and process import data files containing indicative data, election data, dependent and beneficiary data
• Generate payroll/vendor feeds, as well as ad-hoc management reports
• Process and fulfill, confirmation statements and other benefit related materials
• Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
• Utilizing case management tool as needed
• Exercise discretion and independent judgment in responding to and resolving client issues
• Develop and maintain system processing documentation and processing calendar
• Provide back up for other team members as needed
• Attend ongoing client status meeting as needed to establish client relationship
• Attend internal project meetings to ensure project continuity into ongoing

Financial
• Meet service level agreements across all clients
• Meet billable hour goals as defined by your manager
• Work within prescribed budget for each project
• Identify potential out of scope work and new opportunities to client teams

People
• Take initiative to proactively share knowledge and/or experience with team members
• Develop strong partnerships with team members
• Work collaboratively with other members of the team to meet internal and client objectives
• Solicit feedback and development opportunities for career growth

Excellence
• Assist project team with client assignments to deliver timely, within-budget and high quality work
• 100% compliance with SOC1 and Professional Excellence criteria
• Help develop and maintain system processing documentation
• Analyze process workflow and recommend improvements to increase efficiency and effectiveness
• Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

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Our Technology and Administration Solutions (TAS) business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure. Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.

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The Requirements

• Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
• Ability to complete Willis Towers Watson Benefits Systems Administrator training program
• Strong analytical and problem solving skills
• Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
• Professional and responsible approach to work, clients and colleagues
• Willing to work in a mid-shift schedule
• Ability to manage time and work a flexible schedule
• Ability to organize and prioritize with strong attention to details
• Excellent oral and written communication skills
• Ability to work independently and in a team environment with minimal supervision
• Ability to complete multiple projects within established deadlines
• Work experience with US and/or UK counterparts and projects preferred, but not required
• College degree

WTW is an Equal Opportunity Employer