• Assess elements of RIM program compliance against a defined set of requirements, including record categorization against the company Records Retention Schedule, disposition and legal hold processes (Gap Analyses)
• Prioritize reviews with a defined risk-level approach in conjunction with the Line of Business / corporate function remediation plans, providing robust challenge and suggesting actions to overcome barriers where required
• Co-ordinate and explain strategic remediation recommendations to process and system owners
• Provide consultancy support to business Data Owners around how they can remediate any gaps
• Liaise with technical specialists and other business analysts from WTW/3rd parties to support remediation ensuring these meet defined requirements
• Track completion of remediation milestones
• Report on progress, highlight, escalate and overcome any issues or barriers to delivery
• Establish strong relationships with process, system, risk and record owners
• Execute regular process to monitor and control in-scope procedures and systems, and drive delivery of the plans against agreed deadlines

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An experienced Records and Information Management (RIM) Analyst is required to join the WTW RIM function on a permanent basis, operating at a global level. Experience of working in partnership with legal/privacy, cyber & information security, enterprise risk management, compliance, technology and business stakeholders is vital for this role. Experience of working with on and off-shore stakeholders in a multi-vendor environment is also required. The RIM Analyst will help to review compliance status of the RIM programme through a variety of workstreams and projects aiming to ensure the main principles of information categorization and lifecycle, retention, legal hold management and disposition are effectively implemented across a large diverse company.

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• Strong Communication & Collaboration: Exceptional written and verbal communication skills, with the ability to present insights to senior executives and work effectively in virtual, cross-regional teams.
• Records & Data Management Expertise: Solid understanding of legal and regulatory requirements for data retention, with hands-on experience in lifecycle management and legacy data remediation.
• Project Leadership & Delivery: Proven ability to plan, lead, and implement retention and process improvement projects, demonstrating strong analytical, organizational, and multitasking skills.
• Continuous Improvement Mindset: Self-starter with a detail-oriented approach, consistently seeking ways to enhance operational efficiency and deliver high-quality results.
• Technical Proficiency: Experience with Microsoft 365 Records and Information Management (RIM) tools preferred; adaptable to fast-paced environments and open to change.
• Min 10 years of overall business management experience in a complex, financial services, or professional services organization
• Min 5 years working in a Records and Information Management (RIM) or Privacy/Data related roll
• RIM certification of industry qualification is desirable

WTW is an Equal Opportunity Employer

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