Senior Associate: Cloud Platform & Applications

We have an exciting opportunity to join our GB Mid-Market Technology & Business Improvement (TBI) Team as a Cloud Platform & Applications Senior Associate, leading the management and implementation of technology services across multiple systems and applications. This senior role is pivotal in maintaining and evolving our Azure Cloud tenant and associated business applications.

Working closely with TBI Team colleagues and global DevOps and technology teams, the Senior Associate will help shape the future of our GB Mid-Market technology estate through the design and implementation of cloud and application governance frameworks, and by delivering technical activities that ensure performance, security, and operational efficiency. This role includes working with business stakeholders to identify application improvements, supporting technology improvement projects, and providing technical expert solutions across multiple platforms. This role is based in Knutsford with a hybrid working arrangement. For the first two weeks, office attendance is required three days per week for training and onboarding, followed by occasional visits every few months or as needed.

The H&B GB Technology & Business Improvement Team manage the technology estate for our Mid-Market business and provide innovative solutions to support business improvement in automation and data management. A small but specialised team, we work closely with business leads, global support teams and external third parties to design and deliver technology and business improvement projects, while maintaining the cloud platform and business applications that provide critical services throughout the GB Mid-Market services.

The Role:

• Cloud Platform Maintenance, Security and Management
  • Collaborate with global DevOps and cloud support teams to manage Azure infrastructure.
  • Implement monitoring and logging solutions for performance, availability, and security.
  • Apply cloud security best practices and resolve vulnerabilities across cloud servers and resources.
  • Manage cloud-based databases for optimal performance, availability, and security.
  • Maintain and optimize virtual machines (VMs), ensuring patching, configuration, and compliance.
• Application Maintenance, Security & Improvement
  • Implement application monitoring tools and resolve critical issues affecting business applications.
  • Provide technical expertise for new technologies, data processing, and automation projects.
  • Liaise with global teams to mitigate adverse impacts from global technology changes.
• Compliance & Governance Frameworks
  • Design and implement governance and compliance controls aligned with global IT policies.
  • Embed frameworks into operational processes to ensure ongoing compliance.
• Stakeholder Management
  • Engage with Mid-Market business stakeholders to identify issues and lead improvement initiatives.
  • Collaborate with global technology and operational teams to support global initiatives.
  • Manage third-party technology vendors and ensure alignment with internal standards.
• Supporting Technology and Automation Projects
  • Support Automation leads in releasing solutions via PowerApps.
  • Troubleshoot network and cloud connectivity issues.
  • Assist in the development and deployment of cloud databases and DevOps pipelines.

The Requirements:

Critical Expertise:

• Azure cloud architecture and services
• Cloud networking, virtual machines (VMs), and server management
• SQL Server and database optimization
• PowerApps and Power Platform
• Vulnerability remediation
• ISO standards and ITIL best practices

Preferred Experience:

• Dynamics 365 & Dataverse
• Project Management methodologies (Agile, Scrum)
• DevOps principles and CI/CD pipeline integration

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.