Technical Delivery Manager (Night Shift)

This position is responsible for providing support to United States based Health and Benefits Consultants. Within this role, as a member of North America client team, you will collect and analyse data that informs strategic business decisions. The expectation will be to efficiently and accurately produce several clients facing reports.

Responsible for day-to-day management for a group of Benefits Customer Services Representatives and Service Center Supervisors supporting assigned clients. Responsibilities include: • Staffing and performance management • Training • Participant satisfaction • Meeting performance metrics

As a Business Analyst working with Systems, Data, and the Client you will serve a key role for our outsourcing business by serving as the link between consultants, external clients and our internal team of system developers. You will contribute to the implementation of new services, and ongoing business by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing. You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams. The full-time position requires an individual who is comfortable with business and financial analysis and working as part of a global team with counterparts in North America and Asia Pacific.

Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure. Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth