Senior Associate, Health & Benefits

In this role, you will support multinational clients by delivering consulting and broking services to their regional HR teams and/or headquarters, with a focus on optimizing their employee benefits programs. Key tasks associated with this role will be:
Coordinating services to regional HR/headquarters
• Serve as the primary day-to-day contact for clients, providing local country updates and escalating issues as needed.
• Advise on strategies to enhance regional benefits management, including effective use of providers such as insurers, benefits vendors and third-party administrators.
• Keep abreast of legislative and market changes to proactively identify client impact and opportunities.
• Support the adoption and use of tools such as Benefits Engine and Benefits Insights to maximize data value.
• Identify opportunities to integrate benefits consulting with other services offered by Willis Towers Watson.
Coordinating local consulting and broking services
• Work with the Global Benefits Center (GBC) to ensure updates to the status trackers and population of data in the appropriate benefits inventory tools or databases.
• Effectively manage projects using established project management tracker and technology to deliver a successful project across all countries.
• Work with relevant parties (including the local H&B teams) to ensure local broker-of-record letters (or similar) and statements of work are in place; With support from the GBC, engage in dialogue with in-country consultants/brokers as needed, to ensure local issues are resolved.
• Participate in regular (as necessary) calls both internally and with the clients to communicate progress and resolve outstanding matters.
• Review local broker reports and other communications to ensure consistency of style and message, as appropriate.
• Deal with issues that arise and escalate as appropriate.
• Ensure that the wider H&B team is kept appraised of issues and brought into conversations as necessary.
• Develop regional financial and stewardship reports, as required

• Minimum 3 years of experience working within HR or in a benefits program related capacity, experience managing insured benefit programs is preferred
• General understanding of the benefits program within APAC, especially for insured programs, deep country specific knowledge is a plus
• Excellent project management skills and ability to multitask several projects simultaneously
• Analytic skills and attention to details
• Experience working collaboratively with other team members
• Effective communication in English, including written, verbal and presentation
• Ability to communicate in a second language is a plus
• Ability to participate in meetings outside of regular working hours
• Knowledge of Microsoft Office applications
• BA/BS degree preferred

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support hybrid working and this role will be considered on a hybrid basis.