HR Business Support Specialist – Swedish speaker

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

The Opportunity

At WTW, our Enterprise Delivery Organization (WE DO) plays a vital role in driving collaboration, innovation, and efficiency across the business. Bringing Operations, Technology, Real Estate & Workplace Solutions (RE&WS), and Global Service Delivery (GSD), WE DO connects colleagues worldwide to deliver smarter, faster, and more effective solutions. At WE DO we enable growth, improve client service, and create opportunities for colleague development. As part of WE DO, you will benefit from a global network of expertise, resources, and best practices, while contributing to shaping the way WTW operates and delivers value to its clients.

The Human Resources team is one of the six corporate functions within WTW globally. It is made up of Talent Advisory, Integrated Service Delivery, and Centers of Expertise (COE).

Our Global Integrated Service Delivery delivers Human Resources services via a combination of global systems and processes through Global Service Delivery and Regional Delivery teams made up of generalists, employee relations, recruitment, and administrative services.

What will you do?

As an HR Business Support Specialist, you will play a key role in delivering high-quality HR services and administrative support to the HR function and business stakeholders across Sweden, Denmark & Finland. You will act as a trusted colleague, ensuring smooth HR operations and an excellent employee experience.

HR services

• Provide day-to-day Tier 1 support and guidance to the HR Services team in Sweden, Denmark & Finland.
• Deliver HR operational tasks across the full employee lifecycle, ensuring compliance and accuracy.
• Prepare and update HR documentation, including employment contracts and contractual amendments.
• Provide day-to-day advice to Line Managers and Employees on general Tier 1 HR related queries and requests.
• Monitor the case management system (ServiceNow), assigning tickets to the appropriate stakeholders and ensuring resolution.
• Build and maintain strong working relationships with regional HR delivery teams and other key stakeholders.
• Contribute to ad-hoc HR projects and initiatives as required.

HR Database

• Complete and maintain data in all HR Systems (e.g. Oracle HCM, Talent Acquisition Cloud, ServiceNow)
  • Organize, maintain, and update internal databases of relevant employee information
  • Ensure the HR Database accurately reflects current staff conditions and details. This includes inputting starters and leavers, contractual amendments, change of details, annual leave, recording of sicknesses and other leave, and setting up reports.

Customer service

• Be the first point of contact for all HR Admin-related queries
• Respond to all customer inquiries in line with WTW standards

What You’ll Bring

• Previous experience of working in an HR role is beneficial but not essential
• Bachelor’s degree (preferred)
• Strong service orientation with the ability to adapt quickly to fast-changing environments
• Excellent communication and client relationship management skills
• Fluency in written and spoken Swedish
• Business-level proficiency in written and spoken English
• Strong attention to detail, with solid IT literacy in Microsoft Office (Word, Excel, Outlook) and HR systems
• Ability to work effectively both independently and as part of a team

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.