Business Support Senior Assistant - HR Service Center

The Role

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value-added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

The Requirements

• Bachelor's Degree
• HR Shared Services experience preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Ability to use own initiative but work under instruction as required.
• Ability to work as part of a team and alone with a ‘can do’ attitude.
• Maintain good working relationships with colleagues across HR.
• Ability to provide a high standards of customer care.
• Methodical and organized
• Quick Learner and self-motivated.
• Flexible and adaptable to changes.
• Working knowledge of Excel and Word will be preferred.
• Willing to be assigned on rotating shift and in North America hours.
• Willis Towers Watson is an Equal Opportunity Employer