BA/QA

The Role

This role will be an integral part of a global team that will deliver technical solutions in a quality and efficient manner to clients around the world.

Performance Objectives:

Excellence

• Provides expertise in the clients’ business and in the industry where the client belongs.
• Responsible for the analysis and definition of the business and system requirements, recommends solutions to improve the clients’ business.
• Communicates the business requirements and recommends solutions clearly to the Project Manager or Development Team. Has a good understanding of what it takes to deliver solutions.
• Participates in the development of solutions and ensures that solutions and other deliverables satisfy the business requirements.
• Creates technical documentation and functional user documentation.
• Develop comprehensive test plans for system implementations.
• Performs unit and comprehensive testing with system developers for overall quality assurance of functional and technical quality of deliverables.
• Trains users on the system and provides ongoing technical support.
• Identifies and raises risks and issues related to business needs and the team’s capability to meet these in a timely manner
• Support management and business development team in the assessment of new clients’ business needs to capture new businesses by evaluation, writing, and presenting proposals.
• Provides inputs to project management for use in schedule planning.
• Assists Project Manager in determining work effort and scheduling.
• Tracks the project status and communicates status to project manager or lead consultants or to client as appropriate.
• Ensures that assigned tasks are accomplished within the planned work durations.
• Ensures that accomplishments and work hours are accurately accounted for in Extensity (or equivalent timesheet tool) and in weekly status reports.
• Manages the business and system requirements of the clients, ensures that these needs are satisfied in all system and system-related deliverables.
• Ensure that business requirements are controlled in accordance with the project scope.
• Reviews deliverables/output. Ensures conformance of deliverables to agreed business needs of the clients.
• Ensures conformance to defined standards and processes.
• Collaborate in defining standards and processes to be followed to ensure quality in undertaking tasks and producing deliverables.
• Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability.
• Experience with test automation is a plus.
• Ability to learn/use automated testing tools and AI for QA

Clients

• Communicate effectively with clients and project teams.
• Attend team or client meetings as appropriate to present project specifications or report project status.
• Develop strong client relationships from middle to senior management.
• Ensures that clients’ business expectations are always aligned with commitments.

Financial

• Assists project managers or other lead consultants in determining and monitoring overall project direction, scope, work plans, and budgets.
• Assist in determining requirements for estimating new project budgets

The Requirements

• Bachelor’s degree in computer science, Engineering, Management Information Systems or related areas.
• At least five years of relevant work experience
• Experience or training in: Web-based applications and tools
• Experience with test plan creation, testing procedures and test plan execution is preferred.
• Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required
• Strong verbal and written communication skills in English
• Experience working with US and/or UK colleagues is preferred.
• Ability to work on "virtual" teams with members from different geographic areas
• Ability to multi-task and be mindful of deadlines.
• Self-motivated and ability to remain focused on assigned projects.
• Committed to quality and continuous improvement

WTW is an Equal Opportunity Employer