Associate Director - Client Service and Delivery

The Role

WTW is seeking a dynamic and experienced insurance professional to join our Cargo team in London as an Associate Director. This is a high-impact role handling a diverse portfolio of direct, wholesale, and reinsurance cargo business—primarily from North America. If you're passionate about delivering exceptional client service, shaping strategy, and driving growth in a global marketplace, we want to hear from you.

What You’ll Be Doing
As a senior member of our Cargo team, you’ll lead the servicing and broking of complex cargo accounts, while helping to expand our client base and deepen market relationships.

The Responsibilities

• Manage and grow relationships with large, complex cargo clients
• Understand client businesses, risks, and opportunities to deliver tailored insurance solutions
• Prepare bespoke MRC policy documentation with precision and clarity
• Design and execute effective placing strategies across London and international markets
• Build and maintain strong relationships with underwriters globally
• Broker client risks into appropriate markets with confidence and expertise
• Support new business generation and contribute to sales strategy
• Ensure compliance with WTW and FCA guidelines
• Mentor and support the development of junior colleagues
• Collaborate effectively across WTW teams and systems
• Champion exceptional client service, driving upselling and cross-selling opportunities.

The Requirements

• ACII qualified (or equivalent industry experience preferred)
• Proven success in insurance broking or underwriting
• Deep technical knowledge of cargo insurance and risk management
• Strong communication, negotiation, and interpersonal skills
• Experience managing complex cargo accounts
• Willingness to travel internationally as needed
• Ability to absorb and apply information quickly
• Skilled at working independently and collaboratively
• Excellent time management and prioritisation under pressure
• Capable of simplifying complex concepts for clients and colleagues
• Adaptable communication style to suit diverse stakeholders
• Committed to integrity, transparency, and regulatory compliance
• Proficient in Microsoft Word and Excel.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.