Lead Associate - Client Service and Delivery

The Role

Client Relationship Management

• Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service

Service Delivery

• Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
• Monitor service levels and client satisfaction, resolving issues proactively.
• Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.

Strategic Support

• Assist in developing client strategies and proposals
• Support cross-selling initiatives and identify opportunities for expanding services

Compliance & Documentation

• Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
• Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures

Program Coordination

• Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.
• A thorough understanding and an expert real time user for all relevant documentation/ processing systems
• Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognize and explain trends, general carrier capabilities and competitiveness.
• Constantly keeping abreast of insurance product developments
• Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience

The Requirements

• Holds the relevant insurance certificates - BCP, ComGI and PGI
• More than 3 years of relevant experience
• Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
• Ability to work under time pressure to ensure prompt service delivery
• Prepare client and prospect presentations
• Independent and self-motivated individual who consistently strive to deliver the best for WTW' s clients
• May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation
• In the absence of such, will be aware of and adhere to relevant regulations

Equal Opportunity Employer