Administrative Operations Team Leader - French Speaker

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

The Opportunity

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value? Are you prepared to be part of the Lisbon Regional Delivery Hub? The Lisbon hub differentiates from other hubs by partnering with consulting teams across Europe to deliver client value through technical expertise, innovation and streamlined solutions.

At WTW, we are working on two interrelated areas critical to organizations and the people who fuel them. Together, they drive productivity and engagement. They underpin culture and business performance. Managed well, they represent some of the most fruitful investments organizations make. We uncover issues that improve population health, build skills and enhance financial well-being.

What will you do?

As the Team Leader of Administrative Operations, you will play a crucial role in overseeing and optimizing the administrative functions within the organization. This includes strategic planning, team leadership, and ensuring the effective execution of insurance and HR operations.

Your key responsibility will be to serve as a key liaison between the administrative team, senior management, insurers, and clients, fostering a collaborative and results-driven environment.

You’ll be managing your team of administrative officers and perform the following tasks:

• Supervision and leadership:
  • Oversee and lead a team specializing in Insurance and HR Operations
  • Provide guidance, support, and mentorship to team members to ensure optimal performance.
  • Foster a collaborative and results-driven team culture.
  • Conduct training sessions for the administrative team to enhance their skills and keep them abreast of industry trends.
  • Facilitate professional development opportunities for team members.
• Insurance and HR oversight:
  • Manage and review the insurance contract validations and other insurance-related tasks.
  • Ensure the HR extranet is effectively managed, with updated and user-friendly documents.
  • Oversee the coordination of data transfers and respond to complex HR-related inquiries.
• Process optimization:
  • Continuously identify opportunities for process improvement in insurance operations and HR administration.
  • Streamline workflows, enhancing efficiency and accuracy in administrative tasks.
• Performance metrics:
  • Serve as the primary point of contact for senior management regarding administrative operations.
  • Collaborate with insurers, clients, and internal departments to maintain effective communication channels.
  • Establish and monitor key performance indicators (KPIs) to assess the effectiveness of administrative operations.
  • Analyze data and prepare reports for senior management on a regular basis.

What You’ll Bring

• You have at least 5 years of experience in a similar position in insurance or banking sector
• You are proactive and able to work in a complex environment while being resilient to stress.
• You have a proven experience in a team leader role overseeing administrative teams.
• You have excellent analytical, communication, and interpersonal skills for effective stakeholder engagement. You appreciate teamwork.
• You have a strong analytical skill to assess performance metrics and drive process optimization.
• Fluency in French and English required.

What's in it for you?

In addition to our attractive remuneration package, we offer:

• Work-life balance – mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Nevertheless, team meetings and joint brainstorming sessions onsite are not neglected. Hybrid working is more than just a buzzword for us
• Monetary benefit – An attractive, performance-related remuneration system including company pension scheme.
• Internationality – An international management consultancy and the security of a global corporation with renowned customers.
• Development opportunities – A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
• Cooperation – learning from each other and making decisions together, collegial, appreciative and dynamic.
• Customer contact – quickly take responsibility
• Corporate events – together we celebrate our successes and our community

WTW is an equal opportunity employer