Business Support Assistant - Client Service & Delivery

The Role

Business Support Assistant-Client Service & Delivery

We are seeking a proactive and detail-oriented Business Support Assistant to join our team at Willis Towers Watson (Mauritius) Ltd. The primary role is to assist the Account Executive in the day-to-day client service on Corporate Insurances including FINEX placement. Ability to respond to client and partners demands in a timely manner and keeping them informed on progress.

Key Responsibilities

• Review and process documents on the system within the set KPIs
• Maintain accurate and organised records of insurance-related activities
• Ensure all documentation is prepared in accordance with company service and compliance procedures and tools.
• Provide comprehensive support to Account Executive in managing client accounts and policy placements, including mid-year adjustments and addressing client coverage concerns.
• Assist in reviewing each client’s risk management and insurance objectives to ensure high-quality service delivery.
• Develop effective relationships with clients, colleagues, and insurers to maintain client retention and support new business opportunities.
• Promote the WTW brand within the insurance industry and among clients, prospects, and other professional networks.
• Ensure the timely and accurate production and processing of quotes, reports, invoices, premium adjustments, and calculations, meeting and exceeding set KPIs.
• Proactively keep Account Executive informed on the status of tasks, ensuring they are always up to date.
• Assist the team with various administrative and operational tasks.
• Ensure adherence to Group Policies and Procedures
• Contribute to the development of new tools and approaches
• Assist with other special projects on an ad hoc basis

The Requirements

• Minimum a bachelor’s degree in a related field like business, finance, risk management or accounting
• Be proactive, flexible and demonstrate a keen willingness to assist colleagues
• Ability to meet deadlines and thrive in an environment that is always changing
• Strong organizational skills
• Proficiency in Microsoft Office Suite
• Fluent in English & French
• Minimum 3 years’ experience in insurance administration, client support, or a related role can be advantageous
• Ability to analyse financial information and assess risks is essential
• Clear and concise communication is needed to interact with clients, colleagues and other stakeholders

"We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com”