Credit Control Manager

The Role

The position will provide support to Finance and Brokers to ensure and maintain and control revenue accuracy. It will act as a liaison between finance, brokers, management, and be the contact person with external partners e.g., insurance companies, reinsurance companies and accounting partners’ communications and co-operation including administrations, controlling, collection management and accounting-finance related tasks.

• Manage overdue receivables by contacting policyholders and overseeing customer accounts.
• Ensure timely payments, accurate allocation, and resolve billing disputes with brokers and placement teams.
• Respond to customer inquiries professionally and maintain proactive communication with clients, carriers, and legal teams.
• Prepare monthly payables/receivables aging reports, quarterly overdue receivables, and bad debt provision reports.
• Perform daily collections, policy closing processes, and reconcile monthly premiums, commissions, and bank statements.
• Monitor client payments, follow up on unpaid fees, and ensure accurate data in the broking system.
• Support the Financial Controller in internal reporting, regulatory management, and financial communications.
• Provide regular updates and KPI analysis to the Financial Controller, assist with treasury management and cash flow forecasting.
• Lead and train the Credit Control team, ensuring adherence to procedures and best practices.

The Requirements

• 8-10 years of industry experience (preferably in insurance or brokerage, or related fields such as administration, controlling, finance, or collections).
• Excellent proficiency in both English and Turkish
• Administrative/controlling mindset with market and process understanding.
• Strong negotiation skills with carriers, reinsurers, clients, and colleagues.
• Proactive problem-solving and end-to-end process knowledge in insurance.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Self-motivated, able to work independently with keen attention to detail.
• Ability to manage multiple priorities in a fast-paced environment and meet deadlines.

Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Interview with hiring manager and team
• Stage 3: Offer and onboarding

This role offers a hybrid work schedule, allowing for a combination of remote and in-office work to support flexibility.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.