The Team

The Retirement Administration practice is a team under Retirement line of business in Hong Kong with 20+ associates. We deliver effective third-party administration service to retirement schemes and other benefit programs through developing and implementing customized processes and best practices, thereby improving service delivery.

Our services include:

• Keep records of scheme benefits
• Process contributions and benefit payments
• Handle investment election and switching
• Issue annual benefit statements
• Maintain member website for members to access scheme information
• Provide member hotline for enquires
• Prepare schemes’ financial statements
• Assist annual audit and annual return

The Role

• Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards
• Serve as primary, daily contact to clients on delivery of services.
• Respond to and resolve complex issues, including those escalated by the team member
• Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met
• Promote and provide training, coaching and mentoring to ensure staff are continuously developed
• Participate in process and technology transformation programs if needed
• Create a culture of continuous review and improvement across people, process and technology
• Positively represent the administration function to both internal and external senior stakeholders
• Retain existing business

The Requirements

• Expertise in ORSO scheme administration
• Relevant experience
• Ability to think strategically and to understand client's business issues
• Strong interpersonal, relationship building/relationship management skills
• Strong written and verbal communication in Chinese and English in a business context is essential.

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals.
We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

WTW is an equal opportunity employer.