Associate Director - CRB NA Certificate Center
WTW
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Posted on Feb 27, 2025
Job Description
Strategy
- Collaborate with stakeholders to shape and execute short and long-term business strategies.
- Lead strategic initiatives to address business needs and drive organizational change.
- Contribute to the development of the client service propositions and service delivery strategies for North America Corporate Risk and Broking lines of business
- Review future work transfer opportunities and present proposals / work transition plans to the Business Head and relevant stakeholders
Operations Management/Operational Effectiveness
- Plan and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional areas of focus
- Define and implement short and long-term organizational goals, objectives, strategic plans, policies, and operating procedures; track performance and initiate improvements as needed.
- Ensure department adherence to compliance / statutory requirements and operate within the guidelines of internal and external regulators
- Align operations with organizational objectives to deliver continuous improvement in areas such as risk, compliance, quality, and financial outcomes,
- Monitor and evaluate performance of the team against service level agreements and business targets.
- Manage stakeholder relationships and collaborate with teams across locations to enhance business outcomes and client service.
- Foster a culture of continuous improvement by identifying opportunities for automation and process optimization.
People Management/ Development
- Lead succession planning for key leadership roles and own the talent development for the team.
- Responsible for developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational issues and complaints
- Work with Human Resources to develop and implement a Talent Management strategy
- Conduct periodic and annual performance reviews for all direct reports, ensuring alignment with business goals
Qualifications
Qualifications:
- Bachelor’s degree or equivalent leadership experience
Knowledge/Experience:
- 10 + years’ experience in the financial services industry with at least 8 of these in a leadership role. A background in insurance broking and client servicing from the insurance industry would be an advantage
- Able to thrive in a fast-paced and high-pressure environment
- Proven track record of delivering excellent levels of client service across varied stakeholders through a large operation
- Experience of working in a matrix organisation, managing multiple stakeholders
- Broad operations expertise which encompasses previous knowledge of coordinating with diverse functions such as operations, IT, compliance and risk
- High levels of business acumen with an understanding of company and Business Unit strategy, operating environment and business objectives
- Knowledge and experience in organizational effectiveness and operations management, implementing best practices
- Highly developed critical thinking and analytical skills
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives
- Excellent interpersonal skills and a collaborative management style
Job Info
- Job Identification 202500627
- Job Category Client Operations - General
- Posting Date 02/02/2025, 10:44 PM
- Locations Taguig, National Capital, Philippines Mumbai, Maharashtra, India
- Apply Before 09/29/2025, 11:44 PM
- Job Schedule Full time
This job is no longer accepting applications
See open jobs at WTW.See open jobs similar to "Associate Director - CRB NA Certificate Center" Discover Technata.