Technical Specialist Support Analyst (TD_2024_117R/118R)
WTW
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Philippines
Posted on Feb 27, 2025
Job Description
The Role
- Act as a Subject Matter Expert to provide high quality complex technical support to our clients
- Use your troubleshooting skills, experience and technical knowledge to obtain and recommend resolutions to issues
- Escalate customer issues as necessary and ensure fixes and solutions are delivered to customers in a timely manner
- Contribute feedback, insights and suggestions to identify product improvement opportunities aimed at reducing support costs and enhancing client satisfaction.
- Engage in problem and knowledge management activities for our products
- Participate in our on-call rotation to provide support for critical issues
Qualifications
The Requirements
- At least 3 years of experience as a Technical Support Analyst
- Gold standard client facing skills and passionate about delivering great support
- Familiar with supporting complex and bespoke software solutions
- Excellent problem solving and decision making abilities
- Experience using ITSM tools and familiarity of ITIL processes
- Strong interpersonal and teamwork skills with the ability to work effectively with a range of stakeholders
- Comfortable with supporting clients in both on-prem and SaaS environments
- An understanding of both on-prem technical landscapes as well as cloud-based technologies; Microsoft Azure, Active Directory, networking fundamentals and Windows.
- Able to read, follow and understand scripting languages (PowerShell, Python, T-SQL etc.)
Other desirable but not essentials skills including
- Programming knowledge
- Technical qualifications such as Azure certifications and ITIL
- Knowledge of the insurance industry
WTW is an Equal Opportunity Employer
Job Info
- Job Identification 202408379
- Job Category Systems Development
- Posting Date 02/10/2025, 04:49 AM
- Locations Watson House, Reigate, RH2 9PQ, GB
- Apply Before 04/30/2025, 05:49 AM
- Job Schedule Full time
This job is no longer accepting applications
See open jobs at WTW.See open jobs similar to "Technical Specialist Support Analyst (TD_2024_117R/118R)" Discover Technata.