Discover Technata Job board

Find your next tech job in Kanata North, Canada’s largest technology park. Then explore endless international opportunities and dream about where your career will take you. With the Country’s largest density of technology companies ranging from promising startups to leading global giants, Kanata North is the place to be if you are serious about a career in tech.

Technical Specialist Support Analyst (TD_2024_117R/118R)

WTW

WTW

IT, Customer Service
Philippines
Posted on Feb 27, 2025

Job Description

The Role

  • Act as a Subject Matter Expert to provide high quality complex technical support to our clients
  • Use your troubleshooting skills, experience and technical knowledge to obtain and recommend resolutions to issues
  • Escalate customer issues as necessary and ensure fixes and solutions are delivered to customers in a timely manner
  • Contribute feedback, insights and suggestions to identify product improvement opportunities aimed at reducing support costs and enhancing client satisfaction.
  • Engage in problem and knowledge management activities for our products
  • Participate in our on-call rotation to provide support for critical issues

Qualifications

The Requirements

  • At least 3 years of experience as a Technical Support Analyst
  • Gold standard client facing skills and passionate about delivering great support
  • Familiar with supporting complex and bespoke software solutions
  • Excellent problem solving and decision making abilities
  • Experience using ITSM tools and familiarity of ITIL processes
  • Strong interpersonal and teamwork skills with the ability to work effectively with a range of stakeholders
  • Comfortable with supporting clients in both on-prem and SaaS environments
  • An understanding of both on-prem technical landscapes as well as cloud-based technologies; Microsoft Azure, Active Directory, networking fundamentals and Windows.
  • Able to read, follow and understand scripting languages (PowerShell, Python, T-SQL etc.)

Other desirable but not essentials skills including

  • Programming knowledge
  • Technical qualifications such as Azure certifications and ITIL
  • Knowledge of the insurance industry

WTW is an Equal Opportunity Employer

Job Info

  • Job Identification 202408379
  • Job Category Systems Development
  • Posting Date 02/10/2025, 04:49 AM
  • Locations Watson House, Reigate, RH2 9PQ, GB
  • Apply Before 04/30/2025, 05:49 AM
  • Job Schedule Full time