As RFP Sales Operations Support, your primary role is to support effective and timely responses to Requests for Proposal (RFP), working with the GB Sales team. You will support coordination and management of proposals / projects on an assigned basis directly by the GB Sales team and Subject Matter Experts (including market sellers, sales leadership, sales support, bid managers to ensure appropriate strategies used accurately meet the objectives of the RFP. You will be the owner of the tasks assigned and would be expected to be proactive in sharing updates ensuring success to the bid management process. You may also be involved in producing Requests for Information (RFI) reports, capability documents and other supporting materials.

Responsibilities:

• Produce responses to RFIs and RFPs from existing and prospective clients, focused on the parts assigned by GB Sales & Bid Team
• Create the shell/template/strawman ‘draft 1’ response to the RFI/RFP based on the question set and using the company’s standards.
• Work on creating appealing and best in industry standard submission documents which are ‘client ready’ to be submitted by WTW.
• Create graphic heavy content to be directly added as part of the RFP documents or as an Adhoc to the original RFP request.
• Maintain and use database of best practice proposal boilerplate & ready to use standard materials.
• Support entire bid process - assist in organizing, initiating, managing, and tracking proposal-related activities.
• Design, track and maintain bid related reports, and assist with analysis of the effectiveness of the bid process and other related activities.
• Assist in developing the bid project plan for solution design activities and/or proposal preparation activities – Kick-off Meeting, Proposal Schedule/Outline, Follow-up, and Review Meetings
• Remain highly organized and able to document, categorize, and file all sources of input.
• Coordinate with members of the bid team to produce deliverables according to client expectations and deadlines.
• Submit work for peer review as well as review the work of peers.
• Provide back up for other team members as needed.
• Attend internal project meetings to ensure project continuity is ongoing
• Archive submitted proposals and maintained an inventory listing of all completed proposals

Principle roles & responsibilities:

• Act as the primary support for the day-to-day point of contact for assigned request for proposal (RFP) and technical / related questionnaire work, communicate effectively with contacts and business stakeholders, take responsibility for the effective execution and delivery of agreed plans that support work completion as part of the onshore team.
• Take initiative to proactively share knowledge and / or experience with team members.
• Develop strong working relationships and foster collaboration with colleagues on the RFP team.
• Work collaboratively with other members of the team to meet internal and prospect/client objectives.
• Provide input where required for the development of the team, performance reporting and operational excellence efforts.
• Attain productivity targets and complete the work using suggested approach and in the recommended timing

Qualifications:

• Minimum bachelor’s degree a must
• Bachelor’s degree in business, Marketing, Communications, or another related field desired

Knowledge, Skills and Abilities

• Minimum 3-5 years of experience in bid support with 2-3 years being in a bid/proposal management role or proposal writing (bid responses or related writing experience preferred)
• Working knowledge of web-based technology solutions supporting bid management and RFP document creation process
• Exposure to Customer Relationship Management (CRM) tools such as Salesforce, MS Dynamics, etc.
• Experience in content creations and document designing as part of Bid Management process preferred.
• Project management skills required; ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines is a must.
• Exposure to report creation and effectiveness analysis preferred.
• Experience in working on Microsoft Word, Excel, PowerPoint, Adobe Acrobat, InDesign or other related applications / tools.

Communication

• Excellent communication skills along with strong writing and editing skills required.
• Tenacity for following up with a broad range of stakeholders.
• Ability to network with entire Willis Towers Watson organization and get things done by building bridges.

Soft Skills

• Proactive approach, results focused, highly motivated, self-starter.
• Strong can-do attitude, positive towards change
• Works well with teams and promotes best practice sharing.
• Comfortable in Individual Contributor kind of role
• Willing to work in night shift (US time zone)