Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

If you have a passion for retail and want a challenge unlike anywhere else, this is the place for you. Here at the Warner Bros Studio Tour London, we are passionate about providing best in class customer service. We want every moment to be special, from the moment they get through our gates to the moment they leave our - store we want to be able to give our customers the experience of a lifetime.

We do retail a bit differently here at the Tour. We empower our managers to get stuck into the operation from start to finish, always leading by example. You will be confident in making changes for the better, securing buy-in from your team and driving sales and customer service KPIs.

Your Role Accountabilities

• Visible leadership presence on the shop floor.
• Drive shopfloor and warehouse efficiency.
• Clear communication of expectations to both Team Leaders and Associates.
• Monitoring and reviewing results and evolving processes to exceed KPIs.
• Protecting stock integrity.
• Creating weekly Rotas and managing Payroll.
• Identifying potential out of stock products and liaising with stakeholders to ensure stock quantities are upheld.
• Ensuring the store is merchandised to the highest standard.
• Deputise for the Head of Retail.
• Effectively able to Performance Manage individuals whilst motivating and inspiring the team.

Qualifications & Experience

• Management experience in a fast-paced retail environment with over 40 people.
• Be able to manage large rotas and handle payroll.
• Experience in a company that delivers great customer service whilst ensuring the team works in an efficient manner.
• Working with Point of Sales systems and Stock Management systems.
• Able to proactively seek out opportunities to increase sales through analysing and responding to data.
• Experience Performance Managing individuals and gaining positive outcomes.
• Experience in prioritising workload and managing change in an agile and fast paced environment.
• IT literate, well organised and strong delegation skills.
  

Working Pattern

• Flexibility to work 40 hours a week on a shift pattern, varying from Monday to Sunday 7am to midnight, sometimes 1am on event nights.
  

What’s in it for you?

• Competitive Salary
• 25 days holiday (pro-rata)
• GymPass or free access to our on-site gym
• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On-site staff Studio Café
• Option to join our pension and private healthcare schemes

Department Overview

Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. WBSTL was awarded Best Large Attraction UK in 2022 and we make every moment special for our visitors.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.