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Posting Reason:

Replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

N/A

Job Family:

Accounting

# of Open Positions:

1

Faculty/Service - Department:

Financial Accounting, Financial Operations

Campus:

Main Campus

Union Affiliation:

N/A

Date Posted (YYYY/MM/DD):

2026/05/21

Applications must be received BEFORE (YYYY/MM/DD):

2026/06/01

Hours per week:

35

Salary Grade:

Non-Union Grade NM1

Salary Range:

$107,503.00 - $134,379.00

Position purpose:
Reporting to the Director of Accounting Operations, plans, organizes, directs, and supervises all financial transactions involving student accounts by ensuring and promoting excellent service to both the student population and University personnel who require professional advice on account management and collections. Provides accurate, consistent services to students and exercises effective leadership in designing and developing best practices to improve the efficiency of the section and of its personnel.

In this role, your responsibilities will include:

• Directs the section, and plans and implements strategies for student account billing and collections in order to properly manage accounts, maximize revenues, minimize bad debts, optimize the University’s operating capital, and avoid high rates of student debt.

• Designs and implements competitive payment methods to facilitate financial transactions with the University, improve services offered to students, and reduce administrative costs. Plans, develops, and implements transparent and fair methods and processes to reimburse students for tuition fees.

• Hires, supervises, and evaluates section staff and ensures that they have the training and tools they need to effectively and efficiently fulfill their responsibilities. Applies human resources management procedures and regulations.

• Manages the creation of the Student Account Reimbursement Committee, which evaluates requests for changes to University fees. Chairs the committee and recruits members for it. Drafts and implements policies and guidelines for this committee.

• Ensures that students receive professional, fair, and equitable services based on a relationship culture that focuses on the student experience. Ensures that financial information remains confidential, in accordance with the relevant legislation.

• Evaluates the section’s performance; sets goals and key performance indicators. Regularly assesses service quality and the effectiveness of work methods, and monitors work progress to ensure that these goals are met. Writes the annual report on client accounts.

What you will bring:

• Bachelor’s degree in accounting, finance, or a related field, or equivalent combination of education and work experience.

• Seven (7) years’ progressive experience in customer service, of which five (5) years were in a supervisory or management position.

• Accounting certification is considered an asset.

• Experience in short-, medium-, and long-term strategic planning and management.

• Experience in managing human resources.

• Experience in developing and implementing effective work methods, and ability to implement creative solutions.

• Experience in using computer systems and software, such as Windows, word processors, spreadsheets, databases, financial and accounting systems, email and the Internet.

• Experience in managing IT projects, including proposals, analysis, documentation, and risk management.

• Strong leadership qualities, good judgment, and excellent ability to work under pressure, communicate, and facilitate good interpersonal relations.

• Excellent ability to analyse, synthesize, and solve complex problems.

• Strong commitment to customer service.

• Strong negotiating skills, coupled with empathy and flexibility.

• Bilingualism (spoken and written).

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Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.