Intermediate Specialist, Academic Program Management
University of Ottawa
Marketing & Communications
Ottawa, ON, Canada · Kanata, Ottawa, ON, Canada
USD 80,942-102,245 / year
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Posting Reason:
Replacement of a temporary positionJob Type:
EmployeeAnticipated Duration in Months (for contracts and temporary assignments):
12Job Family:
Academic Program Management# of Open Positions:
1Faculty/Service - Department:
Graduate studies_PDP ProgramsCampus:
Main CampusUnion Affiliation:
SSUODate Posted (YYYY/MM/DD):
2026/05/18Applications must be received BEFORE (YYYY/MM/DD):
2026/05/29Hours per week:
35Salary Grade:
SSUO Grade 10Salary Range:
$80,942.00 - $102,245.00About the Faculty of EducationThe Faculty of Education, along with its commitment to the promotion, advancement and dissemination of knowledge in the field of education in general, is actively involved in teacher training. Located on the unceded ancestral lands of Algonquin peoples, the Faculty of Education is proud to promote equity, diversity, and inclusion. Moreover, according to the latest QS ranking, our faculty is ranked among the top 100 in the world, and fifth in Canada, for research.
Position purpose:
Reporting to the Senior Specialist, Academic Program Management, plans, organizes, executes and continually improves areas related to program delivery. Implements plans and deliverables based on strategies to achieve program objectives and promote service excellence. Ensures strong collaboration among program staff and implements processes and procedures to optimize resources that further student and program success.
In this role, your responsibilities will include:
Management of program operations: Supervises operations (courses, workshops, training and activities) needed to support program delivery, including administrative and financial tasks, resource allocation, oversight and communication. Co-ordinates shared activities as part of joint projects within the program, optimizing resources and communication.
Student support: Examines student needs, interpretation, analysis and lists, and ensures they comply with University and Faculty processes. Consults colleagues and meets students periodically to better determine their needs.
Management of student practicums: Ensures that databases are updated (students, associate teachers, stakeholders, placements). Determines student placements (alone or with authorities), ensuring compliance with OCT and program requirements. Supports and monitors student progress, ensuring that necessary corrective measures are taken to improve student retention.
Planning: Assists with needs analysis and strategic planning, proposing innovative ideas and providing factual information on program delivery. Helps formulate short-, medium- and long-term business plans based on program needs and overall objectives. Determines risks and applies contingency measures to ensure program continuity. Identifies and recommends main resources (human, material, financial and space-related) needed to meet program objectives.
Continuous improvement: Helps develop main indicators for performance evaluation based on program objectives and conducts timely followup. Monitors trends and norms in the field, proposing innovations in program planning and delivery, to achieve service excellence. Works with the program director, other co-ordinators and other Faculty members, to offer a high-quality student experience.
Human resources management: Supervises program operations staff (as necessary). Manages recruitment, skills upgrading, performance and workplace conflicts for own staff. Helps recruit teaching staff (unionized and non-unionized) who deliver courses or supervise practicum students.
Program promotion: Acts as a program ambassador, promoting own role, along with program uniqueness and achievements. Demonstrates the link between program objectives and the Faculty’s overall vision, while protecting and maintaining the program’s reputation.
What you will bring:
Bachelor’s in a field related to the main program activities
Three years’ relevant experience in program or project management
Experience in interpreting performance metrics to support evidence-based decision-making
Ability to work effectively in an environment where activities move quickly, requirements are stringent and deadlines are strict
Excellent organizational skills, to manage various aspects of ongoing activities
Ability to simplify and explain regulations and procedures
Ability to collaborate with various stakeholders, often remotely
Excellent interpersonal and communication skills
Proven dedication to customer service
Availability to work outside of regular hours
Autonomy
Availability to travel outside the region
Bilingualism — French and English (spoken and written)
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Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.