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Posting Reason:

Temporary replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

12

Job Family:

Academic Administration

# of Open Positions:

1

Faculty/Service - Department:

Registrar, Operations, Registrations and Systems

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/03/09

Applications must be received BEFORE (YYYY/MM/DD):

2026/03/20

Hours per week:

35

Salary Grade:

SSUO Grade 09

Salary Range:

$72,437.00 - $91,502.00About Student Affairs:

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enroll for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose:

Works closely with clients to provide business expertise and support in the implementation of application solutions, including but not limited to the Student Information System (SIS), while managing high-level academic processes related to SIS and other Integrated systems.

Acts as the second point of contact when issues cannot be resolved by IT (Help desk) in identifying issues, recommending solutions, proactively developing, and testing scenarios to safeguard system integrity whenever changes or new systems are implemented.

In this role, your responsibilities will include:

• Operational Services: Works within a team to ensure the delivery of essential academic support services and acts as a resource to resolve support requests from clients across the university. Implements operational processes and prioritizes services requests to provide quality client services according to established operational and customer services norms. Monitors quality and integrity of data, to ensure operational processes and systems are functioning normally. Intervenes quickly to correct data or system configurations issues.

• Technical Support and Consulting: As the second line of support for technical issues escalated by the IT help desk (the first line of support), provides consulting services and instruction to client and stakeholders across the University on academic regulations, processes, and programs, as well as the functionality, configuration and operation of information systems and data management best practices. Advises clients on methods to make optimal use of available tools to meet their requirements.

• Business Analysis: Actively participates in evaluating clients' business and operational needs, both obvious and hidden. Looks for ways to improve procedures and develop new solutions as needed. Writes business cases, communicates with IT teams, managers, and stakeholders, and ensures proposed solutions are effective while addressing any potential challenges.

• Process Analysis and Design: Coordinates process re-design initiatives to optimize and standardize configurations across information systems for straightforward business processes. Assesses the impact on existing business structures, rules, academic regulations, and policies, and evaluates operational requirements to recommend process enhancements and the optimal use of available tools to provide business value.

• Impact Assessment: Identifies potential risks and issues in business plans and requirements, working closely with IT teams to address them. Understands how different systems work together and the effects changes may have on business processes. Ensures that designs are integrated into a fully tested, functional solution that meets requirements. Supports a smooth transition for users when complex system updates are implemented.

• Documentation: Contributes to the documentation for new projects, covering functional requirements, design, and configuration. Maintains operational documents to ensure consistency and accuracy in daily operations.

• Testing: Creates test plans and leads the testing of real-world scenarios for regular processes. Ensures that systems meet organizational and client needs, such as flexibility, functionality, performance, reliability, and security. Tracks and demonstrates the completion of requirements, focusing on improving the end-user experience. Participates in data validation and analysis to ensure accuracy and consistency in operations.

• Data Integrity: Participates in data integrity analysis. Develops and implements data management strategies and ensures system and customer data is accurate.

• Project and change management: Creates implementation plans documenting the activities required to support the successful deployment of new processes and solutions for straightforward operational changes, considering every impacted stakeholder group. Assists affected business areas in evaluating current processes and identifying new techniques to maximize the use of system capabilities for operational needs.

• Systems Assessments and Improvement: Reviews system capabilities and workflows to determine how standard processes can enhance the needs of the client and the student experience. Assesses existing straightforward processes to ensure inefficiencies or configuration issues are addressed and escalated as necessary. Keeps apprised of evolving industry tools and business processes and assesses and recommends how to integrate enhancements with SEM’s priorities.

What you will bring:

• University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, or/and an equivalent combination of education and experience.

• Minimum 3 years of experience supporting academic processes and their associated information technology infrastructure.

• Experience in project management.

• Bilingualism – French and English (spoken and written).

• Foundational knowledge of the University’s and/or clients’ business operations and priorities, and ability to provide appropriate advice and support regarding academic regulations and processes.

• Foundational knowledge of business rules and processes, and management systems used by the University, including academic regulations and processes.

• Foundational knowledge of project management methods and practices.

• Analytical skills to convert business requirements into functional specifications, as well as the ability to conceptualize individual requirements and create links between different stakeholders’ needs.

• Experience with Microsoft Excel and other data management tools for manipulating, converting, cleaning and presenting complex data.

• Foundational knowledge in system configuration and process automation to optimize system efficiency and ensure the effective implementation of all system changes.

• Foundational knowledge of computing principles with understanding of business processes and cycles.

• Foundational knowledge of University’s IT strategies, policies and procedures.

• Foundational knowledge of various software and web applications, including external products and their interactions with university systems.

• Ability to align client goals with system capabilities to ensure that the systems meet client needs effectively.

• Strong attention to detail for working closely within systems and across different environments.

• Ability to communicate business requirements into functional requirements and to translate business requirements into functional specifications.

• Experience writing and maintaining business and technical documentation.

• Ability to adapt to changing requirements and processes, challenge ideas, and accept new methods and procedures.

• Ability to be proactive in keeping abreast of new/emerging business processes.

• This position can be called upon working with different teams and projects within the department.

• This position may require the incumbent to work outside of regular office hours and on weekends.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.