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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Leadership, Learning, and Organizational Development

# of Open Positions:

1

Faculty/Service - Department:

Office of the Associate Vice-President, Human Resources

Campus:

Tabaret Hall

Union Affiliation:

N/A

Date Posted:

May 01, 2025

Applications must be received BEFORE:

May 12, 2025

Hours per week:

35

Salary Grade:

Non-Union Grade NM2

Salary Range:

$112,957.00 - $140,190.00Our Human Resources team is recognized for its collaboration and service excellence. Through the development of strategic partnerships, our dynamic team supports uOttawa’s vision and strategic plan by creating and delivering high-quality, innovative, and client-centered HR programs and services. Our focus is to attract, develop, retain, and inspire a talented, diverse, healthy, and engaged workforce. If you want to be part of an impactful team, work in a rewarding and enriching environment and have an innovative mindset, our HR team is the place where you belong!

Position Purpose

The Senior Manager, HR Performance and Results Delivery Unit is responsible for driving measurable outcomes in HR service delivery by establishing a structured framework for data driven and quality assurance of HR services performance, digital transformation, change management and communications, governance, and financial oversight. This role ensures that HR initiatives translate into impactful results aligned with institutional objectives and strategic initiatives while fostering a culture of accountability and continuous improvement.

Reporting directly to AVP, HR, this position will liaise with Executive Offices, the Secretariat, and work in close collaboration with HR leaders and HR business partners, and operational units to establish HR plans, priorities, leverage governance, and act as authority to drive HR effectiveness, streamline processes, advance digital service delivery, and implement and oversee a culture of accountability.

In this role, your responsibilities will include

• Develop a results-oriented framework to track HR’s contributions to organizational success. Monitor HR initiatives and provide regular updates to leadership on progress, risks assessments, and impact analysis.

• Establish clear KPIs, dashboards, and reporting mechanisms to measure HR service delivery effectiveness and reinforce accountability across HR sectors. Identify and remove bottlenecks affecting HR efficiency and performance.

• Align HR services and policies with a data-driven, high-performance work environment by partnering with HR Business Partners, HR Centers of Expertise, and operational units to drive transformation through collaboration and change management.

• Standardize HR service delivery by designing and implementing a client-centric digital roadmap, creating guidelines for management to streamline service delivery by introducing standardized processes and best practices by leading targeted interventions to address critical HR inefficiencies and improvements.

• Foster a culture of accountability and continuous improvement by creating an in-year monitoring and oversight framework, and using structured feedback loops, performance tracking and data-driven decision-making to optimize HR strategies and seek to measuring impact and benefit

What you will bring

• Master’s degree in human resources, business administration, organizational development, data analytics, or a related field, or an equivalent combination of education and relevant work experience.

• Seven (7) years of progressive experience with a proven track record of developing and executing people-focused strategies that have shaped organizational development with a focus on change management through service delivery initiatives, effective communications and employee engagement.

• Significant experience managing a sector’s (preferably HR) performance, establishing KPIs, dashboards, and service delivery metrics.

• Significant supervision experience leading a multifunctional professional team with an institutional impact.

• Demonstrated experience leading HR technology solutions implementations and digital transformation projects (e.g., HRIS, analytics platforms, dashboards, automation).

• Demonstrated experience in leading large-scale change management initiatives and fostering a culture of accountability.

• Ability to develop and implement strategic HR performance frameworks that drive organizational success.

• Ability to develop and implement effective communication strategies to ensure clarity, engagement, and transparency in HR initiatives.

• Strong analytical and problem-solving skills with the ability to interpret complex HR data and trends to inform decision-making.

• Ability to establish and oversee accountability mechanisms, service-level agreements (SLAs), and performance monitoring systems.

#Li-Hybrid

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.