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Senior Business Analyst, Information Technology

University of Ottawa

University of Ottawa

Multiple locations
Posted on Tuesday, July 9, 2024

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Job Type:


Duration in Months (for fixed-term jobs):


Job Family:

Business Systems Analysis

# of Open Positions:


Faculty/Service - Department:

Institutional Reporting and Analytics, IT Solutions


Main Campus

Union Affiliation:


Date Posted:

July 08, 2024

Closing Date:

July 19, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:


Salary Grade:

UOITP Grade11

Salary Range:

$90,424.00 - $112,432.00About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength is the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It will bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all these minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose
Reporting to the Senior Manager, Information Technology, provides guidance and advice to clients in order to align the technology solutions and the business objectives and requirements. Works closely with various levels of senior management, often acting as an official liaison between IT and the client to identify how to apply new technologies and procedures to the organization’s advantage.

In this role you will:

  • Business Analysis: Lead the evaluation of the business and operational requirements of client requests, to recommend the procedures, implementation, development and improvements deemed necessary. Write business cases and communicate these between IT teams, managers and others involved in the process.
  • Business Requirements: Identify, design, and refine business process changes and transactions. Develop a full understanding of business requirements in order to translate them into technical specifications to facilitate the development of new systems and ensure development efforts meet the needs of clients.
  • Testing: Design and execute business and end-user test scenarios and integration tests. Ensure that the system meets the requirements in terms of functionality, performance, reliability, and security. Track, monitor and demonstrate completion of a requirement.
  • Documentation: Prepare technical reports and instructional manuals in order to document systems development and to support users with the use of new systems after implementation. Document application functionality as well as the individual transactions tested, keeping track of the different levels of errors; package service requests, problem logs, and systems enhancements into evolution releases for the business area.
  • Continuous Improvement: Keeps appraised of emerging technologies and identifies opportunities to integrate these technologies into the University’s infrastructure and to automate business processes.

What you will bring:

  • University Degree in Computer Science, Management Information Systems (MIS) or a related field or an equivalent combination of education and experience.
  • Minimum 3 years of experience supporting business units and their IT needs.
  • Experience with reporting, data manipulation, data analysis, with analytic tools (Tableau, Informatica, Power BI, SQL, Python, VBA, Business Objects, Java, XML, R, etc.).
  • Expertise in data manipulation and integrity checking for a variety of data types to transform data for reporting and analytics.
  • Strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL queries, stored procedures, etc.), programming (XML, JavaScript, Python, R, etc.).
  • Experience in working with Agile methodology.
  • Knowledge of big data and cloud technology Microsoft Azure.
  • Expertise in developing dashboards, visualizations, and the use of tools like Power BI, Tableau, to garner business insights from social, client and time series data.
  • Knowledge of statistics and experience using statistical packages to analyze datasets (Excel, SPSS, SAS, etc.).
  • Demonstrated experience in collecting, organizing, analyzing and disseminating large volumes of data with attention to detail and accuracy. Put insights above with dashboard development.
  • Ability to handle conflicting work demands from multiple projects and deliverables.
  • Critical thinking skills to understand business and convert to conceptual data models and inform analysis.
  • Ability to understand business needs, build relationships, communicate with and train business users in the use of data insights.
  • Knowledge of computing principles with understanding of business processes and cycles.
  • Knowledge of project management methods and practices.
  • Knowledge of University’s business standards and processes.
  • Knowledge of University’s established IT strategies, policies and procedures and how to apply these to client requirements.
  • Knowledge of various software and web applications.
  • Analytical skills to convert business requirements into technical specifications.
  • Ability to communicate technical concepts in a non-technical manner.
  • Ability to proactively keep abreast of new emerging technologies.
  • Bilingualism - French and English (written and spoken).


Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.