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Intermediate Officer, Academic Administration

University of Ottawa

University of Ottawa

Marketing & Communications
Multiple locations
Posted on Thursday, July 4, 2024

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Job Type:


Duration in Months (for fixed-term jobs):


Job Family:

Academic Administration

# of Open Positions:


Faculty/Service - Department:

Academic Operations Management


Main Campus

Union Affiliation:


Date Posted:

July 04, 2024

Closing Date:

July 15, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:


Salary Grade:

SSUO Grade 07

Salary Range:

$56,626.00 - $71,528.00About the Common Law Section of the Faculty of Law

Over the past 20 years, the Common Law Section of the Faculty of Law at the University of Ottawa has become a national and global leader in many fields. We are the only law school to offer a common law degree in both English and French, and our faculty is one of the most accomplished in the country. We are an engaged Faculty, and we have a strong culture of public engagement. We also have a strong bond with the legal community in Ottawa and a special relationship with the Supreme Court of Canada. We are leaders -- leaders in research, leaders in the profession and leaders in our community. On any given day, members of our faculty may be seen testifying before a Parliamentary committee, providing expert commentary in the media, or contributing to public policy debates on the issues of the day. We are the most-cited law faculty in the national media. Through our dedication we have built strong experiential learning opportunities for our students where our students have unparalleled access to, and interaction with, the highest judges in the land to help foster an inclusive and high-quality student experience.

Position purpose:

Provides administrative support for services under the office of the JD program assistant dean, including the Common Law Students Centre, the Common Law Admissions Office and the Common Law Professors’ Support Office. Helps ensure they operate smoothly and assists with implementation of activities and projects, while complying with University and Common Law Section policies and procedures.

In this role, your responsibilities will include:

  • Customer service: Receives, informs and redirects clients. Responds by phone, in person and by email to requests for information directed to the Student Centre, the Admissions Office and the Professors Support Office. Ensures that information and requirements are communicated effectively and fully understood, according to established priorities. Helps with determining external and internal clients’ needs, assessing them and solving problems, to offer high-quality service in keeping with Faculty standards and the University’s vision.

  • Case management: Develops and maintains an efficient filing and records management system to safeguard file confidentiality and ensure that complete, accurate documents are available for future reference or auditing. Co-ordinates record archiving. Maintains a reminder system for files requiring follow up. Co-ordinates, prepares and implements the teaching evaluation undertaking for full- and part-time professors.

  • Administrative writing: Writes and edits documents based on templates and co-ordinates translation of administrative correspondence. Offers administrative support as needed for admission- and academic-related activities, such as managing exams, compiling and entering grades, and deciding on applications to Common Law Section programs.

  • Report production: Conducts analysis and research. Compiles data, statistics and other information, to produce reports that enable discussion, decision-making, special projects and activities.

What you will bring:

  • Postsecondary education in administration or an equivalent combination of education and work experience, preferably in a postsecondary setting

  • Three years’ demonstrated experience in an administrative position

  • Knowledge of undergraduate law programs

  • Knowledge and experience regarding interpreting, communicating and applying policies, procedures and processes

  • Experience in managing administrative tasks

  • Experience in gathering and analyzing data and in writing administrative and statistical reports

  • Experience in solving problems independently

  • In-depth experience providing client service

  • Experience using Microsoft 365 applications, Windows and the internet

  • Knowledge of student information and communication systems (including Talisma) (an asset)

  • Ability to deal with conflicting priorities and meet strict deadlines in a fast-paced work environment

  • Organizational and analytical skills, excellent judgment and attention to detail

  • Good listening skills, sense of professional ethics and awareness of the need to maintain confidentiality

  • Commitment to reconciliation, decolonization, equity, diversity and inclusion

  • Bilingualism — English and French (spoken and written)

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.