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Product Manager, Information Technology

University of Ottawa

University of Ottawa

IT, Product
Multiple locations
Posted on Monday, February 12, 2024

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Application Development

# of Open Positions:

1

Faculty/Service - Department:

IT Cloud & Hosting Services

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted:

February 12, 2024

Closing Date:

February 23, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

UOITP Grade 12

Salary Range:

$91,576.00 - $113,862.00About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose
Reporting to the Senior Manager, Information Technology, the incumbent manages the endeavours that support the strategic operations of a designated Faculty/Service and share this information with technical and non-technical university staff. Provides leadership and guidelines in the implementation of application solutions. Works with business owners to identify potential data sources and business rules and is responsible for the design of conceptual and logical data models for the data warehouse environment. Supports and maintains operational applications and plays an important role in the design, testing and improvement of the applications that support various endeavours. In that capacity, is responsible for the selection and implementation of appropriate technologies and tools to manage the implantation of new releases.

In this role, your responsibilities will include:

  • Project Planning and Business Case Preparation: Works with client manager to identify business and strategic needs, as well as opportunities for IT solutions to be applied to solve business problems and increase administrative efficiency and lower administrative costs, improve service, etc. Evaluates the technical, economic, and operational feasibility of different approaches to solving business problems. Develops project proposals, analyzes and documents risks, and risk mitigation strategies. Ensures licensing management, provisioning and liaisons with vendors.
  • Project management: Organizes inter-disciplinary project teams according to the needs of each project, leads and supervises their work. Negotiates with stakeholders to ensure that project teams are appropriately staffed. Ensures that appropriate controls and progress reports are prepared regularly. Ensures that risks are monitored and that risk mitigation strategies are implemented when necessary.
  • Business process analysis and design: Design complete solutions to complex business problems using expert knowledge of technology, business process analysis techniques, business process re-engineering, workflow analysis, etc.
  • Change management: Ensures that appropriate change management strategies are in place for all supported applications. Ensures that appropriate communication strategies are put in place with respect to new projects and business process changes. Ensures that appropriate maintenance and support services are available for supported applications. Addresses client concerns.
  • Communication: Coordinates communication among all stakeholders. Is a key point of contact for all project related questions. Manages all documentation relating to technical subjects, business processes for management, users and all stakeholders.

What you will bring:

  • University degree in Computer Science, Management Information Systems (MIS) or a related field.
  • Minimum five (5) years of experience in project planning, risk analysis and project management in a complex and diverse IT environment.
  • Experience with managing IT infrastructure projects and cloud services.
  • Knowledge of business processes and management systems that are used by the University and/or the designated client group.
  • Knowledge of the University’s and/or clients business operations and priorities to provide the appropriate advice and support.
  • Knowledge and experience in the use of software development methodologies, tools and techniques and the software development life cycle.
  • Experience in managing multiple, cross-functional systems development projects.
  • Experience in creating estimates, in leading project planning, risk analysis and in formulating risk mitigation strategies.
  • Demonstrated experience applying architect concepts, including modeling and technology selection, capacity planning, and implementation.
  • Ability to negotiate and influence clients in accepting solutions that align both the strategic goals of the University and short and long-term client requirements.
  • Ability to proactively keep abreast of new/emerging technologies.
  • Bilingualism – French and English (spoken and written).

#LI-Hybrid

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.