Lead Coordinator, Fitness
University of Ottawa
Duration in Months (for fixed-term jobs):12
Job Family:Athletic Operations
# of Open Positions:1
Faculty/Service - Department:Campus Recreation
Date Posted:November 20, 2023
Closing Date:December 01, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above
Hours per week:35
Salary Grade:SSUO Grade 09
Salary Range:$67,783.00 - $85,623.00About Student Affairs :
Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.
The incumbent is responsible for the creation, implementation, and supervision of all fitness related programming and services to various clienteles (internal and external) with a focus on revenue generation where appropriate. This includes the operational management of fitness centres on campus, complementary related fitness programs and accompanying human resources management. Incumbent is responsible for research and development of innovative and creative methods to deliver programming in traditional and non-traditional methods at multiple locations on campus.
- Customer Service: Respond, support and resolve issues and challenges that surface in the fitness community as to support and engage a client centered approach to customer service that includes both internal and external clients. Address and manage behavior, resolving conflicts, managing risk and incident response while ensuring processes are consistent with University and Campus Recreation (CR) policies and procedures.
- Operations: Supervise and evaluate the operations of the fitness centres and ensure that employees follow the guidelines, procedures and policies on a daily basis to encourage engagement, safety and retention of our members.
- Resource Management: Provide the CR manager with recommendations that help analyze the need of users and coordinate the ongoing short term and long-term maintenance, purchase and/or replacement of equipment for use in the fitness centers and the various fitness programs. This would also include program budget coordination and any accompanying oversight of sales of fitness related items.
- Human Resources: Responsible for the recruitment, hiring, onboarding, on-going training, supervision, evaluation and remuneration of all student staff and volunteers. Provide mentoring, experiential learning and guidance in the areas of issue resolution and incident and risk management. Address student staff issues that impact optimal functioning of the fitness centers and fitness programs.
- Public Relations: Collaborate with campus and community partners in the delivery of fitness programming; maintain relationships with campus stakeholder groups to identify opportunities to expand or enhance activities and to optimize the impact on physical health and overall wellness.
- Program Development and Revenue Generation: Responsible for the development, implementation, and promotion of fitness programs with a goal to generate income where appropriate.
- Reporting: Provide reports to track fitness participation by conducting program evaluation, surveys and collecting information in order to identify emerging trends and client needs to make recommendations for program content and event development. Advise as to the most suitable approaches to best meet client fitness needs.
- Planning: Participates in the development and implementation of the Campus recreation strategic planning process and annual operational planning
What you will bring:
- University Degree in a relevant field or an equivalent combination of education and work experience; most relevant field areas include health sciences, human kinetics, exercise science, sport administration, etc.
- Three years of supervision and operational experience in a fitness center or wellness/recreation space and other sports facilities preferably in a higher learning environment;
- Three years of human resources management, financial resources, team management and conflict resolution experience;
- Supervisory experience to effectively manage student staff and volunteers;
- Experience in the planning, development, coordination and evaluation of programs and services for various diverse groups;
- Strong interpersonal and communication skills in a unique and bilingual cultural environment;
- Developed sense of leadership, strong organizational skills and ability to meet strict deadlines;
- Active certification in a fitness related field (eg. personal training, aerobics, Kin) with knowledge and familiarity of Canadian fitness safety standards
- Ability to work daytime, evenings and weekends as required based on operational schedules of the Fitness Centres and other programming
- Valid certification in Standard First Aid with CPR-C and AED from a WSIB approver;
- Well-developed written/oral/interpersonal communication skill
- Experience with various business software including database management, financial software and various communication systems
- Must be able to communicate effectively and concisely, both orally and in writing in French and English;
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact firstname.lastname@example.org to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.