Your tasks

Position Summary:

As an Account Manager, you will be working as part of a dynamic sales team in partnership with our highly motivated technical experts to react to customer requirements to offer tailored solutions covering a whole portfolio of compliance services. Our ability to listen to the customer, identify their exact requirements and respond quickly with a technical and commercial solution sets us apart from our competitors, therefore this role will ideally suit a candidate with a technical aptitude, a drive to succeed, and sales exposure within an engineering environment.

The testing will focus upon laboratory-based testing: EMC, RF/Wireless, Product Safety, Cybersecurity & Environmental disciplines. You will be responsible for solutions-based selling to our client base to ensure that we are providing added value throughout the customer journey.

Responsibilities:

Own and manage quotation generation from any allocated accounts

Handle incoming telephone, email and website enquiries effectively and efficiently

Be able to identify and provide solution-based packages from TÜV SÜD’s service portfolio.

Fast and effective generation of quotations and proposals using the CRM tool.

Ownership of follow up activities to convert quotations to orders, to be recorded on CRM tool.

Compiling and validating prospect lists and maintaining CRM records.

Conduct site visits to meet with engineers that are developing products and have a need for evaluations & testing.

Add value to the customer by listening to their requirements whilst having the ability to understand their compliance needs.

Entry of key information into the business project management tool once quotations become projects.

Your qualifications

Education and Experience:

Recent and in-depth experience in an account management role, or experience delivering EMC, RF/Wireless or Product Safety Test Services in a TIC environment.

Working knowledge of medical device regulatory submission requirements.

Experience of dealing with international customers.

Specific Skills, Knowledge and Abilities:

Experience or strong understanding of the medical device regulatory process through the FDA, EU MDR and other regulatory bodies.

Knowledge of the typical medical device project management, clinical trials & design/development process to understand how our services align with our client’s objectives.

Laboratory-based product testing knowledge within the Test, Inspection and Certification (TIC) industry or industry experience of product qualification using laboratory-based product testing (e.g. IEC 60601, ISO 14708 & FCC/EU RED Wireless Standards, etc.)

Exceptional organization skills and the ability to multitask and prioritize workload based on client and business requirements.

Consistent ability to deliver, plan for contingencies, and look for opportunities to improve.

A good understanding of customers’ needs and perspectives to improve customer experience.

A good understanding of practical financial issues and business fundamentals. Understanding of the key profit drivers and how areas/functions contribute to the profitability of the business.

A track record of exercising a good balance between technical judgement and business awareness.

Competent user of Microsoft Office packages and bespoke business tools.

A good team player with a positive “can-do” attitude who actively and positively engages with colleagues with a proactive approach to change and self-development.

An excellent communicator - written, face-to-face and by telephone.

Self-driven and results-oriented.

Fundamental competencies form the foundation for individual and organizational success in TÜV SÜD and apply to all employees and showcase behaviors aligned to TÜV SÜD values and culture cornerstones:

- Communication

Collaboration

Customer Orientation

Self-Management

Additional Information

Equal Opportunity Employer – Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following: