Your tasks

Position Summary:

As the first line of management, this position is a key role in leading the IR Practice in delivery of client services and meeting TÜV SÜD GRC business targets through USA West regional management of staff for timely, cost effective, technically consistent, quality services.

Responsibility and Authority - West Region/District:

Productivity (Hours):

Manage direct reports to meet KPI productivity targets (Monthly / Annual)

Monthly West Region Productivity Report to Global Manager by 1st THUR of every Month

Provides KPI Productivity Goal vs. Target Confirmed Scheduled EDA plan per Workload Management (IR-1120), % of Goal (+/-), explanatory notes on both Individual & Region Performance gaps

Workloads: Effectively manage field staff workloads to maintain staff performance to KPI productivity, reassign excess work to other staff

Will require close coordination with Global IR Manager, as the role support efforts within Midwest and East Regions (and vice versa for West Regions) work across District/Regional lines to meet work demands

Effectively manage rush work vs. Corporate Clients

Work Assignment: Efficiently assign work to field staff to optimize performance within the region for trip group, travel efficiencies and using field staff expertise to match the job

Timeliness: Manage field engineering work for timeliness per IR Practice report turnaround KPI goals

All Client work to be completed by Client Contract Expiration Dates (Insp Period To)

5-day AVG

10-day maximum

30-day delivery by GRC Administrative team to Client Corporate distribution

Quality: Manage field engineering work (in combination with Quality Team) to meet Quality KPI standards (>90% Average Quality Score and EDA 2.70 Quality Score)

Equipment: Oversee field staff equipment:

Maintain Inventory of Region equipment

Ensure all equipment within Region is properly maintained & calibrated annually

Notify Global IR Manager of all repair needs and route repairs through vendor(s)

Work with Global IR Manager for all equipment purchases (purchases to be made/authorized by Global IR Manager), contingency spares

Coordinate equipment swap needs with Global IR Manager and Global IR Manager’s Administrator

100% execution of Equipment Repair/Transfer Form for all movement of equipment (repairs, swaps, new, etc.). Maintain documentation in shared Teams folder, hard-drive and back-up drive.

Safety: Oversee/manage all aspects of safety within the Region:

Field staff PPE for compliance with safety standards (TÜV SÜD, TÜV SÜD GRC, NFPA 70E, OSHA).

Ensuring proper safety training (i.e. Coordinate closely with Global IR Manager for dept protocols, internal dept trainings, corporate trainings, e-Learning, others as needed)

Safety Skills: Assignment, tracking, documentation for all required coursework (refer to Global IR Manager)

NFPA 70E Electrical Safety Course work (GRC’s Electrical Safety Notes Cards, Safety Skills, other Dept Coursework)

Coordinate purchases of all PPE through Global IR Manager’s national vendor(s).

Develop/manage Account Engineering Staff for district Accounts

Work collaboratively with other Global IR Manager to meet service delivery company-wide

Maintain quality through reviews and feedback from internal/external stakeholders, including Quality Team and Global IR Manager

Identify development needs of staff and facilitate performance improvement as needed

Track servicing needs based on client workload

Hire staff within Region/District to meet servicing needs in functional roles

Manage performance and disciplinary issues within Region/District

Oversee Region/District administrative functions such as corporate initiatives, expense accounts,

Work collaboratively with HR to address general and employee specific issues

Manage district – specific administrative needs based on local governmental regulations

Your qualifications

Bachelor's degree (or equivalent) in Engineering, Sciences OR Business.

Minimum 5 years’ experience in property risk engineering roles of increasing responsibility.

Preferred experience leading a team in project management, training or supervisory role(s).

Level II Infrared Electrical Certified to American Society of Nondestructive Testing (ASNT), SNT-TC-1a

Level I Airborne Ultrasound Certified Electrical, Mechanical to ASNT, SNT-TC-1a

Additional Information

Equal Opportunity Employer – Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following: