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Quality Systems/Customer Satisfaction

TUV SUD

TUV SUD

Customer Service, Quality Assurance
Korea
Posted on Sep 2, 2024

Your tasks

Quality Management

Document control

Train procedures & systems on needs

Handling customer complaints (Keeping track of customer feedback, Recording, Reporting)

Following up Corrective Action in the responsible team/department

Quality monitoring

Qualification control for non-scheme field

Qualifications Control 1: Subcontractor Evaluation review documentation & recording

Qualification Control 2: Technical colleagues’ qualification update at the designated file & folder.

Accreditation Support when there are any needs coming up.

Business Process Management

Electronical Systems which are under QM’s responsibilities, to control & train & QnA for colleagues

Communicate with regional responsible when it needs

Business Process Consultation to business units when it needs

Back up of QM colleagues & Ad-hoc task when it comes up

Your qualifications

Education: B. A or above in system/industrial/electric/electronical/IT engineering or science preferred (But doesn’t have priority)

Experience: 0~3 years in industry experience preferred

Languages: Korean – native/English -good communication and writing skills

Skills: & Knowledge Fluent use in MS Word, Excel, Powerpoint and MS Power platform knowledge preferred.

Qualification: Any of quality management related training taken preferred

Other Competencies :

Fluent communication & presentation, Logical & Organized Behavior, Planning Skill for yearly performance or long term project, Requires creativity and attention to detail.

Additional Information

[Required Documents]

**Please make one PDF file

Korean resume & English resume

Korean self-introduction letter

English cover letter