• Serve as the primary AI architecture advisor and trusted technical partner for enterprise customers, guiding them through responsible AI adoption, LLM integration, automation, and security design.

• Develop a deep understanding of customers’ AI strategies, use cases, and risk profiles to align platform capabilities with measurable business, productivity, and security outcomes.

• Lead high-impact technical conversations including architecture deep dives, demos, whiteboard sessions, and LLM strategy workshops for both technical and executive stakeholders.

• Architect secure, scalable AI solutions leveraging cloud-native infrastructure (AWS, Azure, GCP), enterprise data frameworks, identity and access controls, and Zero Trust principles.

• Design reference architectures for AI-assisted security, generative AI automation, cloud threat analytics, and AI-enabled SOC or platform operations.

• Collaborate with Product and Engineering teams to map customer requirements into platform capabilities informing feature prioritization, roadmaps, beta design, and partner integrations.

• Represent the company as an AI thought leader in field engagements, industry forums, webinars, partner events, and executive briefings.

• Build scalable enablement content: reference patterns, technical diagrams, demos, workshop materials, and best-practice guides for internal teams, partners, and customers.

• Lead or support Proof of Value (POV) and Proof of Concept (POC) initiatives, ensuring clear success criteria and quantifiable business and technical validation.

• Provide structured feedback to Product Management on customer challenges, AI trends, and competitive gaps helping evolve the platform, GTM strategy, and partner ecosystem.

• Maintain deep knowledge of AI, LLMOps, cloud-native platforms, security architecture, and emerging innovations to continuously elevate our technical leadership.

• Travel within the U.S. for customer engagements, strategic initiatives, and industry events.

Qualifications:

Preferred Qualifications

• 5+ years in Solutions Architect, AI Architect, Cloud Architect, Sales/Pre-Sales Engineer, or advanced technical consulting roles.

• Bachelor’s degree or equivalent experience in computer science, AI/ML, cybersecurity, cloud engineering, or related fields.

• Proven experience engaging technical decision makers and executives across enterprise environments.

• Expertise in public cloud architectures (AWS, Azure, GCP) including identity, networking, computer, and data services.

• Strong understanding of:

• Applied AI / LLM architectures

• Model serving & orchestration

• Prompt engineering & retrieval techniques

• Data governance and security

• Broad technical acumen across cybersecurity, cloud, DevOps, networking, automation, and enterprise modernization.

• Demonstrated ability to rapidly learn new technologies in a fast-evolving AI and security ecosystem.

• Excellent communication and storytelling skills, capable of translating complex architecture into compelling customer value.

• Proven passion for education, technical demos, enablement, and helping others unlock capability at scale.

Bonus Qualifications

• Experience working in fast-paced SaaS, cloud, or cybersecurity companies or startup environments.

• Familiarity with AI infrastructure technologies such as:

• LLMOps frameworks (LangChain, LlamaIndex, Haystack)

• Vector DBs (Pinecone, Milvus, Chroma)

• Model serving (SageMaker, Vertex AI, Azure AI)

• Hands-on experience with automation, APIs, scripting, or lightweight coding (Python, Typescript, Bash, PowerShell).

• Experience conducting AI discovery workshops, maturity assessments, or strategic modernization programs.

• Background in threat detection, DevSecOps, cloud operations, or security analytics.

• Experience supporting or enabling partners: MSSPs, GSIs, hyperscalers, or ISVs.

• Knowledge of security and compliance frameworks (NIST, ISO 27001, SOC2, PCI, HIPAA, GDPR).

• Strong technical storytelling skills—able to simplify complex concepts into strategic business outcomes.

• Enthusiasm for mentoring, coaching, and peer-enablement.

• Experience applying AI/ML to cybersecurity, automation, observability, or posture analytics.

Preferred Certifications

• AWS Solutions Architect (Associate/Professional), Azure Solutions Architect, or GCP Professional Cloud Architect.

• AI / Data Certifications: TensorFlow, PyTorch, AWS Machine Learning, Azure AI Engineer, GCP Professional Machine Learning Engineer

• CISSP, CCSP, Security+, CySA+, or other ISACA/ISC2 certifications.

• Kubernetes, DevOps, or Cloud Security specialization certifications.

What Top Candidates Love About This Role

• High-impact visibility across strategic customers, platform leadership, and executive stakeholders.

• The opportunity to influence cloud and AI strategy using real customer insights, not theoretical use cases.

• Frequent interaction with technical experts, engineering teams, and C-level audiences.

• Hands-on ownership in shaping the future of AI-assisted security and enterprise automation.

• A culture that values humility, innovation, customer outcomes, and continuous learning.

• Mission-driven work—helping customers accelerate AI adoption responsibly, securely, and confidently.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today:

• Comprehensive health benefits and paid time off package

• Pre-partum, maternity, parental, medical leave and adoption assistance

• Mental Health Wellness Program & Annual Wellness Incentive

• 401(k) with company match

• Pet Insurance

• Collaborative and innovative culture

We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you’re excited about this role and believe you can contribute and grow with us, we encourage you to apply.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.