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The Business Process Analyst (BPA) plays a key role in bridging business needs with technology solutions. The BPA is responsible for analyzing business processes, designing user-centric solutions, and facilitating collaboration between users and technical teams. In projects focused on Data Fabric and analytics, the BPA also contributes to data governance, business intelligence, and overall process efficiency.

This role will be deeply involved across the full implementation cycle—from gathering requirements to post-go-live support—and is critical to delivering a seamless user experience and achieving operational excellence.

Primary Responsibilities

I. Process Implementation

• Serve as a core business process analyst within project teams.

• Prepare and maintain BA documentation including:

  • Requirement matrix

  • Gap analysis

  • Business process models

  • Functional specifications

  • User experience designs

  • Change/enhancement request forms

• Facilitate or assist in workshops, requirement sessions, and stakeholder discussions.

• Support communication with users to clarify expectations and gather feedback.

• Prepare training documentation and conduct or support training sessions.

• Perform testing-related tasks including test script development, execution, and reporting.

• Provide post-implementation support and act as a liaison between users and technical teams for issue escalation.

II. Innovation & Strategy Alignment

• Research tools and methodologies to improve process efficiency and project delivery.

• Contribute ideas that align with and drive forward company strategy and innovation.

III. Data Science & Data Fabric Support

• Summarize and validate business data requirements.

• Analyze and document data sources.

• Support data visualization design and dashboarding initiatives.

• Perform data simulation, testing, and reconciliation.

• Help define and enforce data governance processes and guidelines for consistency and reliability.

Key Deliverables

• Business process documentation and models

• Functional specifications and user stories

• Training materials and session records

• Testing plans, scripts, and results

• Dashboards and data visualizations (Power BI or equivalent)

• User feedback reports and enhancement tracking

Required Skills & Qualifications

• Minimum 3 years of experience in project implementation and system support.

• Fluent in English (verbal and written).

• Strong skills in business process analysis and redesign.

• Excellent problem-solving and analytical abilities.

• Ability to operate under pressure and manage multiple priorities.

• Strong interpersonal and communication skills for working across teams.

• High level of initiative, ownership, and a proactive mindset.

Preferred/Bonus Qualifications

• Experience with ERP/CRM implementation.

• Background in SaaS solution design/configuration.

• Familiarity with User Experience (UX) design principles.

• Knowledge of software/application development project management.

• Exposure to global projects or working with cross-regional teams.

Key Attributes

• Sales Process Automation Mindset – Ability to drive innovation and efficiency in sales workflows.

• Customer-Centric Focus – Deliver timely, professional support to Sales and Sales Ops teams.

• Clear Communicator – Express ideas concretely and manage stakeholder communications effectively.

• Continuous Learner – Keep pace with new tools, products, industry practices, and technology trends.

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