Distribution Operations Specialist (German or French speaking)
Trend Micro
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Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
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At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
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The Role:
The overall purpose of this role is to work as part of a multilingual Customer Service team to support different regions focusing on the different BU's.
The Responsibilities:
Provide a high standard of customer service to all internal & external customers, by taking responsibility of all queries received through to resolution.
Build strong relationship with the Business Units being supported in order to deliver an excellent service through both responding to inbound Order & Sales Support related inquiries within SVL & working with the BU’s to streamline processes.
Deliver a service to our centralised Renewal Sales team through managing all of their inbound queries in relation to renewals due and clarify sales policies and procedures.
Support our Data Management team to ensure quick turnaround of order and query validation process. (As per agreed service level).
Liaise with the data management team on a regular basis, ensuring all unclean orders are resolved in a timely manner and are returned to data management team for completion.
Pro-actively review quarterly activities with the aim of working directly with the Sales, customers and other internal departments to resolve any re-occurring issues and escalations.
Successfully achieving objectives and targets as set by Supervisor/Manager.
Adherence at all times to Sarbanes Oxley documented procedures and compliance with audit requirements.
May involve other administrative tasks as required and also project work involvement.
You Have:
Education to Leaving Certificate level (or similar).
Business or other relevant 3rd level qualification desirable.
Fluent in written and spoken English plus any of the following: German or French.
Minimum of 1 years’ experience in a similar fast paced multi-cultural environment working against tight deadlines.
You Are:
PC literate.
Knowledgeable with Microsoft Excel.
Able to multi-task.
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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.