About the Role

We're seeking a dynamic Partner Account Manager to drive growth and maintain strategic relationships with our agency and industry partners within the eCommerce ecosystem.

Key Responsibilities

Agency Partner Management

• Build and nurture strong relationships with agency partners as their primary point of contact
• Act as a strategic advisor, helping agencies maximize platform value for their eCommerce clients
• Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
• Develop joint business plans to drive growth objectives and identify upsell opportunities
• Act as an escalation point for agency partners, ensuring timely issue resolution for at-risk events
• Work cross functionally with internal teams (Product, Customer Success, & Marketing) to provide second-to-none customer satisfaction
• Advocate for agency needs internally, influencing product and service improvements
• Responsible for Net Revenue Retention and Expansion of the book of business

Partner Enablement and Training

• Collaborate with internal teams to develop training materials, resources, and collateral
• Conduct partner onboarding & training sessions, regular check-ins, monthly reviews and quarterly business reviews
• Provide product training and enablement support to ensure partner success
• Create and maintain partner enablement resources and documentation

Sales and Marketing Collaboration

• Partner with sales teams on go-to-market strategies for agency opportunities
• Support pipeline development and revenue forecasting
• Collaborate with marketing on co-branded campaigns and case studies
• Develop thought leadership content to elevate the partnership program
• Create compelling business cases and proposals

Industry Partner Program

• Manage and expand relationships with strategic industry partners
• Design and implement partner onboarding programs
• Identify and recruit new partners within the Amazon ecosystem
• Develop joint go-to-market strategies and initiatives

Required Qualifications

• Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
• 3+ years of experience in partner management or account management within B2B SaaS or eCommerce
• Proven track record of managing and growing partner relationships, particularly with agencies
• Strong understanding of the e-commerce landscape, including advertising, marketplaces, and analytics, on Amazon, Walmart, and Shopify
• Data-driven mindset with ability to analyze performance metrics and develop strategic action plans
• Outstanding communication, presentation, and interpersonal skills
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and SaaS platforms
• Willing to travel to industry conferences and partner offices

Preferred Qualifications

• Experience specifically with agency partnerships in the eCommerce ecosystem
• Track record of developing and implementing partner programs
• Advanced knowledge of partner relationship management tools
• Experience with co-marketing and partner enablement programs
• MBA or relevant advanced degree

Success Traits

• Self-starter with strong ownership mentality
• Results-driven with excellent follow-through
• Strategic thinker with business acumen
• Proactive problem-solver
• Excellent time management and prioritization skills

What We Offer

• Competitive salary, commission, and benefits package
• Stock options
• Career growth opportunities
• Collaborative work environment
• Impact on company's strategic growth
• Professional development support