Company: CLIC
Department: Cred Ins/CU Distrib
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Creditor team aspires to develop and deliver market leading products and solutions to exceed client expectations. We think strategically and collaboratively to create mutually beneficial results and achieve business objectives. We operate with high-integrity, motivated by our desire to do the right thing for our clients and their members.

As the Client Solutions Manager, you will lead a seamless onboarding experience for new clients, expanding business opportunities and championing change processes to support growth. You will collaborate with stakeholders to understand client needs and will manage client solutions and product projects.

How you will create impact:

• Lead a seamless onboarding experience for new clients, expanding business opportunities and championing change processes to support growth.
• Lead product and program development efforts and contribute to the preparation of project business cases.
• Support client requests in alignment with the program roadmap, facilitating the delivery of future technology solutions, products, and process enhancements.
• Collaborate with the Documentation Specialist to update and develop product materials, ensuring accuracy and compliance
• Participate in Creditor operations meetings and engage cross-functional teams to learn and identify opportunities for growth and improvement.
• Stay informed on industry trends and competitive offerings through ongoing market research.

• Manage a full competitive analysis across existing and growth markets, extending beyond current project offerings to provide broad creditor solutions comparisons.

• Identify product development opportunities that are consistent with market demands and the organization's strategic objectives.
• Collaborate with teams to gather essential data and performance metrics to support client solutioning and proposed product development initiatives.

To join our team:

• You have 5-7 years of experience in insurance.
• You have a post-secondary degree in Business or a related field.
• You have strong business acumen and expertise in finance and insurance.
• Having experience in creditor insurance and business project management is an asset.
• How you will succeed:
• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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