Company: CGL
Department: DUUO
Employment Type: Temporary Full-Time (4 months).
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Process Improvement Specialist will work with business partners to better understand opportunities for process improvement and business transformation by discovering, validating, documenting and communicating business process-related knowledge through modeling, simulating, measuring and analyzing current and future states. They are responsible to recommend efficient, effective solutions to meet business and project objectives with a focus on continuous process improvement. The specialist will consult with internal departments, to lead cross-departmental workshops and to document impacts of change as a result of new implementations and initiatives. The Process Improvement Specialist will lead business partners in the adoption of process improvement methodologies. The focus of delivery will align with the organization’s strategic focus areas and goals to reduce expenses to facilitate growth and competitiveness.

This is a 4 month contract role.

How you will create impact:

• Facilitate workshops with internal clients and guide them in the development of new or revised workflows/processes using established process improvement methodologies. Build objectives in partnership with internal clients and assist them in determining appropriate participants. Solicit participant input and provide recommendations. Create and participate in the delivery of the new or revised workflows/processes based on the objectives of the initiative.

• Work with the business owner as needed to develop implement plans for solutions and recommendations, communicate impact analysis and/or change management that needs to take place.

• Prioritize, identify, and document requirements for future projects involving process change requests including leading and determining objectives of the initiative and workflows/processes to be included in the scope and maintaining the prioritization mechanism for workflow/processes to be reviewed.

• Define and manage workflow/process deliverables work on a project, including working with or in collaboration with other analysts and subject matter experts on the project.

• Provide leadership and coaching to other analysts, business partners and subject matter experts in the use of process improvement methodology.

• Work with the business to determine whether workflow/process refinements need to be reviewed to uncover new opportunities in order to foster the culture of continuous improvement. Actively measure the effectiveness of new/revised workflow/processes through feedback.

• Supporting peers as Subject Matter Experts, in the transfer of knowledge to the areas supported by the Underwriting Experience and Strategic Product Solutions team.

• Identify and investigate problems or improvements in systems, workflow/processes identified during facilitated sessions to determine appropriate action and escalate accordingly.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

• You have strong communication skills to clearly convey messages and explore diverse points of view.

• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• Minimum five (5) years related work experience, including demonstrated experience in workflow/process design and development and knowledge of core business functions and associated systems.

• College diploma or equivalent education and experience.

• Knowledge of process improvement methodology (e.g. Service Blueprinting, Lean), applications, standards, trends and best practices and demonstrated successful involvement in process improvement initiatives. Knowledge and experience with change management techniques and approaches and familiarity with project management best practices.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

• You will travel occasionally.

• Extended work hours may be required.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.