Department: Consulting & Solutions
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.

The Senior Solution Architect is a senior technical leadership role that ensures strategy and design of technology will meet client and company expectations and integrate with defined enterprise architectural standards and direction. The role supports business initiatives and corporate objectives and will specialize in Solution Delivery for Corporate Solution areas such as Legal, Records Management, Privacy, Compliance, Business Optimization & Automation, Finance, etc. The Senior Solution Architect works closely with and informally directs other IT professionals in various areas (e.g. Infrastructure & Operations staff, applications development teams, other Solution Architects, and Enterprise Architects) on complex design/development considerations and techniques to enforce consistency, reusability, and optimization across the enterprise, while balancing numerous factors including but not limited to operational stability, feasibility and availability of the enterprise applications and resources to support delivery.

This role will have a focus on leading the architecture for our Salesforce CRM platform, which will include providing solutions for the Salesforce user experience, integrations with external applications, and other Salesforce components like Salesforce Marketing Cloud. As a Salesforce technical leader, you will evaluate all aspects of the platform and help set the technical blueprint for future enhancements.

How you will create impact:

• Evaluate the feasibility of complex enterprise architecture concepts and determine practical approaches to implement and meet the business needs. Translate the conceptual architecture into common services and plans.
• Analyze the current application/technology/data environments to detect critical deficiencies and recommend solutions for improvement.
• Oversee and design of enterprise major mission-critical applications/infrastructure/data models.
• Initiate and lead in design/code reviews and architectural compliance activities to help ensure that designs are in accordance with Information Technology (IT) strategies, standards, and plans.
• Ensure solutions meet requirements for integrity, scalability, availability, reusability, audit and disaster recovery.
• Provide senior-level consultation and support on various tasks related to application/technology/data integration or system development. As lead resource, organize, direct and control the activities carried out by the team, managing changes, issues, integration points and risks.
• Research best practices within the Salesforce platform, stay current on the Salesforce roadmap and provide leadership in the adoption of new components.
• Play an active role in the evaluation and selection of Salesforce AppExchange products by providing technical requirements and helping translate business requirements.
• Oversee or consult at a senior level on the implementation and modification activities for applications/technical infrastructure, particularly for new and shared solutions.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• Minimum of 5 years’ experience in providing technical leadership for complex solution environments (including software, and infrastructure).
• Diploma or Degree in Information Technology or Computer Science with at least 15 years relevant progressive IT experience, or equivalent combination of education and experience.
• Experience with developing solution architectures within an agile development environment would be considered an asset.
• Expert knowledge of Salesforce architecture and development practices, with ability to document and communicate best practices to business and technical team members.
• Proficient at evaluating new technical solutions for the Salesforce platform, including features that may not be generally available or not currently used by our company.
• Salesforce technical certifications will be considered an asset.
• Experience deploying multi-cloud architectures would be considered an asset.
• Knowledge of creditor insurance products and services would be considered an asset.

What you need to know:

• You will travel occasionally.
• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Please contact our recruitment team for more information.

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