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The Belding Group of Companies Inc.
The Belding Group of Companies Inc.
beldinggroup.com

Locations

Kanata, Ottawa, ON, Canada

Size

11-50 employees

founded in

1991

The Belding Group of Companies began in 1991 as The Consortium, a Canadian training and consulting company focused exclusively on retail sales and customer service. Shaun Belding was the managing partner. The entertaining, fun, yet powerful customer service training formula propelled the company to immediate success. Shortly after, the mystery shopping division, STOREcheck (one of the first of its kind in North America) was born. In 1997, Belding Skills Development Corporation was formed, with a broader training focus. The sectors expanded beyond retail to include all business sectors, and the skills being trained broadened to include teambuilding, leadership and a wide selection of management skills. The mystery shopping division was established as a separate company - RetailTrack Mystery Shopping & Consulting. RetailTrack continued to build a wide reputation for the responsiveness of service and an extraordinarily high quality in project management and results. The international success of Shaun Belding's best-selling Winning with the...from Hell book series increased the global demand for Shaun's expertise and the superior services offered by each company. So in 2005, Belding Training and RetailTrack were re-merged as divisions of The Belding Group of Companies Inc. It was decided that the sole focus of the company would be on customer service - and all of the skills and leadership qualities that support a customer-focused organization. Over the years, The Belding Group has won international awards, and has established itself as the world-leader in strategic customer service development.

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