Enterprise Quality Account Manager
Texas Instruments
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Texas Instruments is looking for an energetic, problem-solving minded engineer, who enjoys helping others to succeed by providing quality-assurance support to customers, service teams, assigned production operations and programs to ensure that TI's products are built in accordance with customer and division quality requirements while maintaining production flow. The Quality Account Manager at TI supports production operations and ensures the integrity of components and products produced for Data Center applications. This individual proactively drives quality improvement efforts in assigned areas with the goal of achieving 'zero defect' performance. The role also supports process improvement and problem-solving efforts with the focus on protecting and improving product quality and satisfying both internal and external customers.
About the Job:
As a Quality Account Manager (QAM), you own and manage a global Data Center key accounts working on strategic qualification requirement driven by the growing market, and resolving top offending quality topics which drive the quality perception of the customer. The QAM is the primary quality interface to customers for critical topics and interacts with TI Sales, Business Units, Manufacturing Sites and central quality organizations to develop, execute and measure the account specific quality improvement strategy. You will be working alongside with a very diverse and experienced team of Data Center-centric product, manufacturing teams, Quality Account Managers, Field Quality Engineers and Field Quality Application Engineers.
Main Responsibilities:
Own a Worldwide Data Center Key Account and improve the customer’s scorecard by:
- Develop Quality strategy, requirements, and qualification plans with Data Center customers that can be executed by TI product teams
- Position TI Quality as a competitive advantage for business growth in the Enterprise market
- Actively manage the customer expectations
- Complement Sales Account Team and global account strategy
- Closely collaborate with WW Field Quality Engineering teams
- Conduct data analysis proactively
- Prioritize and communicate TI Values & Culture and reflect them in front of customers
Typical tasks of a Quality Account Manager are:
- Drive regular remote and onsite customer quality meetings
- Drive regular meetings to review qualification specification between customers and TI product teams
- Drive regular reviews of account specific product quality performance and report to senior level leadership
- Resolve major disconnects in expectations between TI and the customer
- Resolve top offending quality topics which drive the quality perception at the customer
- Be the first escalation path for customer on quality matters
- Review and drive customer quality agreements
- Work together with the Quality Solutions team to resolve general complaints about quality collaterals like PCN, Qual and release documents
- Navigate the customer’s audit strategy through TI
- Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
- We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
- Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.
TI does not make recruiting or hiring decisions based on citizenship, immigration status or national origin. However, if TI determines that information access or export control restrictions based upon applicable laws and regulations would prohibit you from working in this position without first obtaining an export license, TI expressly reserves the right not to seek such a license for you and either offer you a different position that does not require an export license or decline to move forward with your employment.
Minimum Qualifications:
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering, Industrial Engineering, or related engineering degree
- 8 years of related Quality or Semiconductor experience
Preferred Qualifications:
- Experience in leading teams
- Multiple years of experience in a customer facing role
- Technical knowledge of semiconductor manufacturing and products
- High sense of ownership, proactiveness and problem-solving attitude
- Excellent communication and customer interaction skills
- Excellent project management skills – able to balance priorities efficiently on a global scale
- Strong analytical mindset (data analysis)
- Structured and independent work style and comfortable of making decisions under pressure
- Willingness to travel frequently