Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Human Resources

Pay Details:

96,900 - 136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Join a dynamic team dedicated to enhancing colleague well-being! As part of our Retirement, Benefits, and Well-being (RBW) team within Total Rewards, you’ll help design and deliver programs that empower colleagues to stay physically thriving, mentally flourishing, financially secure, and socially connected.

Role Overview

This role is accountable for the operational delivery and oversight of Canada’s workplace wellbeing programs, with a focus on absence delivery and workplace accommodations. The Group Manager II leads multiple delivery streams through Team Manager, Specialist and Analyst roles and supports policy owners and enterprise partners to ensure accurate, consistent, and compliant delivery. A key focus for this role in its early years will be advancing digitization and automation efforts to simplify processes, strengthen operational efficiency, and improve the colleague experience.

What You’ll Be Accountable For

1. Absence Delivery

• Provide overall accountability for absence programs, including STD, LTD, and statutory and non‑statutory leaves.

• Oversee service quality, capacity, and service level performance across delivery teams.

• Act as the senior escalation point for complex issues and delivery risks.

• Support disability management policy owners through issue management, escalations, and vendor performance oversight.

• Partner with the insurance carrier and internal stakeholders to improve delivery outcomes.

2. Workplace Accommodations

• Provide strategic oversight of workplace accommodations for Canada‑based employees.

• Serve as a senior advisor to Managers, Employees, HR Partners, Employee Relations, and Legal.

• Maintain accountability for ergonomic, accommodation, and sign language interpreting services.

• Partner with Real Estate, Technology, and Health & Safety on accommodation solutions and workplace changes.

3. Delivery Governance, Data Integrity & Program Management

• Maintain accountability for delivery governance, data accuracy, reporting, and audit readiness.

• Oversee complex data and control activities.

• Drive operational efficiency initiatives, process improvements, and delivery simplification.

• Monitor compliance and identify and mitigate delivery risks.

• Provide program‑level oversight across all streams to ensure consistent, sustainable delivery.

What You Bring

• Direct experience in disability claims management or accommodations/return-to-work claims management would be an asset.

• Significant experience in HR operations, absence delivery, or workplace accommodations in a complex environment.

• People leadership experience leading through Team Manager, Specialist, and Analyst roles.

• Strong understanding of operational risk, controls, and service delivery governance.

• Experience supporting policy owners and external vendors.

• Strong judgement, decision making, and partnership skills.

Working Environment

• Fast‑paced, high‑volume operational setting.

• National scope with multiple stakeholder groups.

• Focus on accuracy, consistency, and risk management over hands‑on case processing.

Why This Role Matters - Your leadership keeps colleagues supported during important life moments, while protecting the Bank through strong operations, clean data, and steady delivery. You help the team grow, simplify work, and make our services better every day.

EXPERIENCE & EDUCATION

• Undergraduate degree

• 7+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet