Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Risk Management

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Position Overview

The Senior Manager, Governance & Oversight, will play a pivotal role in steering Risk Management's suite of transformation and remediation programs, including artificial intelligence (AI) initiatives, toward strategic excellence. This leader will be entrusted with designing and implementing governance frameworks, ensuring adherence, and collaborating across a diverse array of stakeholders. The successful candidate will ensure each assigned project aligns seamlessly with broader organizational goals, fosters innovation, and maintains the highest standards of accountability and transparency.

The Senior Manager, Governance & Oversight, will have the opportunity to drive impactful change, work alongside industry leaders, and help build a culture of governance and accountability that enables innovation and sustainable growth and success.

Key Responsibilities

• Design, implement and maintain robust governance structures and protocols tailored to transformation and AI projects, aligning with organizational policies, industry best practices, and regulatory requirements.
• Drive a culture of continuous improvement by regularly reviewing and refining governance frameworks and processes, incorporating feedback, lessons learned, and emerging best practices.
• Monitor external trends in AI, technology, and industry, ensuring the organization remains competitive and responsive to change.
• Evaluate potential opportunities for innovation and expansion within the transformation and AI portfolios, advocating for initiatives that deliver transformative impact.
• Develop and support standardized processes for transformation and AI project intake, prioritization, resource allocation, and milestone tracking.
• Establish and oversee governance committees or working groups as needed, ensuring diverse perspectives are represented in decision-making.
• Provide oversight across multiple transformation and AI programs and projects, ensuring adherence to governance standards and the realization of project benefits.
• Support the Transformation Office governance and oversight model, including the design and implementation of a structured challenge protocol at key project and program stages to rigorously test readiness, successful progression, and completion of planned activities. Refine overtime based on lessons-learned, industry standards and best practices.
• Serve as the primary point of contact for governance matters, providing guidance and support to executive sponsors, project managers, and cross-functional teams.
• Establish and oversee risk management protocols, ensuring that risks are identified, assessed, mitigated, and escalated according to governance policy.
• Manage stakeholder expectations through regular communication, updates, and stakeholder engagement strategies.
• Lead governance-related training and change management initiatives to foster a deep understanding of governance requirements and the benefits of adherence among all stakeholders.
• Oversee periodic audits and compliance reviews of transformation and AI projects, ensuring that all activities, documentation, and outcomes meet internal and external standards.
• Facilitate the resolution of escalated governance issues, conflicts, and roadblocks, ensuring timely intervention and alignment with organizational priorities.

Core Competencies

• Inspires teams and stakeholders, drives consensus, and fosters a culture of innovation, inclusivity, and excellence.
• Capable of seeing the big picture and translating vision into executable plans that advance organizational objectives.
• Applies advanced problem-solving abilities and data-driven insights to guide decisions and optimize project outcomes.
• Synthesizes and delivers complex information in clear, compelling ways for varied audiences.
• Builds trust and effective working relationships across functions, geographies, and levels of hierarchy.
• Remains agile and resilient in a fast-changing technological environment, proactively responding to challenges and opportunities.
• Successful implementation of and ongoing adherence to governance frameworks, including for AI initiatives.
• Measurable alignment of AI initiatives to organizational strategy.
• Stakeholder satisfaction and engagement levels.
• Effective risk management and compliance adherence.
• Quality and impact of reporting and analytics outputs.
• Successful implementation of and ongoing adherence to governance frameworks, including for AI initiatives.
• Measurable alignment of AI initiatives to organizational strategy.
• Stakeholder satisfaction and engagement levels.
• Effective risk management and compliance adherence.
• Quality and impact of reporting and analytics outputs.

Key Stakeholders

• Risk Management Teams
• TD AI2 and Business Unit Teams
• Senior Executive Leadership Team
• Steering Committees & Boards
• External Partners, Vendors, and Regulators

Desired Qualifications

• Bachelor's or master's degree in business administration, finance, project management, Engineering, or a related field.
• Experience in governance and control leadership roles. Experience in project management, program governance, or AI/technology leadership roles are an asset.
• Deep knowledge of Risk Management and the Risk Management organization.
• Demonstrated expertise in establishing, implementing and refining governance protocols.
• Strong knowledge of AI concepts, regulatory frameworks, data privacy, and ethical issues.
• Exceptional ability to communicate complex technical information to both technical and non-technical audiences.
• Proven track record of successful stakeholder management and collaboration in diverse, cross-functional teams.

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate and/or
• 10+ years relevant experience

#LI-CorporateB

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet