Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$28.25 - $45.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Marketing

Job Description:

Department Overview:

The Owned Digital Team is responsible for executing marketing targeted communications through TD's Digital Channels – td.com, online banking, & TD Bank's Mobile App – to drive growth for the bank. Our team collaborates closely with partners across Product, MarTech, Digital & Technology to continuously enhance our capabilities and create value at every Customer Touchpoint.

As a Digital Marketing Associate Manager in the Owned Digital Function, the primary focus will be to ensure seamless execution of Mobile targeted deployments while ensuring to adhere to quality assurance guardrails to reduce risk.

Job Description:

The Digital Marketing Associate II is responsible for supporting and/or managing key deliverables in relation to projects, plans, and/or campaigns to include: Introductory research/analysis, data synthesis/communication, basic partner management (internal and/or external), evaluating the effectiveness of projects/plans after implementation, assisting in compiling, analyzing, and communicating feedback from various internal/external stakeholders, helping develop recommendations, and incorporating changes into the future.

Depth & Scope:

• Experienced working professional role providing specialized business services, advisory or process/program support within their own area of speciality
• Requires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areas
• Accountable for own work and sometimes others'; acts as an escalation point or knowledge resource for others in their own area
• Leads less complex projects or work streams within broader projects with moderate risk and may be accountable for managing ongoing activities, processes and functional programs
• Works within broad guidelines/policies and independently performs tasks from end to end
• Solves moderately complex problems by taking a new perspective on existing solutions
• Exercises judgment based on the analysis of multiple sources of information
• Conveys business context when providing guidance within field of specialty to internal or external stakeholders
• Work is performed under minimal management guidance and supervision
• Identifies and leads problem resolution

Education & Experience:

• Undergraduate degree and/or relevant professional certifications, designations, or equivalent required
• 3+ years relevant experience
• Proficient knowledge of multiple marketing disciplines, strategy development, consulting principles, lines of businesses supported, banking industry, and banking product/customer markets
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Ability to manage a budget and work within the constraints of that budget
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Skill in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Preferred Skills:

• We will consider those with a Bachelor's degree and 2+ years of experience
• Experience with campaign execution for owned digital channels
• Experience utilizing digital marketing technology to drive personalized and targeted experiences across touch points in owned digital channels including A/B Optimization Tests
• Business acumen: measurement / marketing analytics and problem-solving skills
• Experience in understanding customer journeys through multiple digital channels
• Ability to work independently and effectively on small to medium projects under time constraints within a fast-paced environment to deliver results by critical deadlines
• Jira & Confluence
• Organization skills
• May provide day-to-day support for test environments, trouble shooting, triaging issues and coordinating resolution with all technology partners
• Writes scripts and scenarios per QA methodology
• Manages defect management / resolution process and acts as the primary contact on projects for testing

Customer Accountabilities:

• Provides support to internal/external partners, business lines, channels, and/or vendors
• Monitors and understands trends, identifies issues and opportunities and provides recommended action to relevant stakeholders
• Supports the delivery of initiatives/plans/campaigns in alignment of the overall business/marketing strategy
• Provides marketing knowledge and/or input to projects/plans, and participates in identifying and designing solutions
• Participates in evaluating the effectiveness of projects/plans after implementation; assists in compiling, analyzing, and communicating feedback from various internal/external stakeholders, helps develop recommendations, and incorporates changes into the future
• May serve as a point of contact for various initiatives/activities
• May maintain appropriate project records, databases and information; reports to management and others on project status and updates

Shareholder Accountabilities:

• Contributes to various operational activities and processes as assigned
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Is knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk activities as necessary
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Conducts reporting and/or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
• Acquires and applies expertise in the discipline, provides guidance, assistance and direction to others
• Identifies, recommends and effectively executes standard practices applicable to the discipline
• Adheres to internal policies/procedures and applicable regulatory guidelines
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• May lead work streams by acting as a project lead/subject matter expert for small scale projects/initiatives in accordance with project management methodologies

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.